- Great user interface - it is light and very user friendly
- Web technologies - no need to install any local ("thick") clients on PC, just web browser
- JIRA is very customizable and has a modular structure - this is very important, when an organization has often changing workflows
- Powerful reporting and filtering systems
- Time tracking and workloging
- Fully customizable desktops
Improvements to My Organization:
I advised my friend to introduce JIRA at his organization and I helped him with this. Here are some results after about two months:
- Employees stopped to write on colourful stickers and leave its at their monitors
- My friend and his manager can see what each employee is doing and find lazies
- Each project participant began to think before writing (earlier someone could say something but after some days his/he worlds were forgotten, or he/she might say that he/she didn't say that, etc);
- Employees started to plan their time and try to work faster and better
- Customers of the organization now can create tickets and requests via JIRA, no phone calls, no email conversations. The result - most of requests from customers are processed faster.
- A customer can see the time tracking of his tickets, so he can plan future requests and calculate current and future payments (and all that without phone calls).
Room for Improvement:
There are some little bugs and features which need to be resolved, but they're not so critical. I think JIRA should have features like drafts of issues as Confluence has drafts of pages.
Use of Solution:
I've used Atlassian products for about 8 years.
Earlier versions of JIRA were more difficult to deploy, but current versions are deployed very easily.
I have good knowledge of Linux, and I have never experienced difficulties with JIRA installations, even the early versions.
I used many other solutions before but my manager chose JIRA. I started using JIRA about 8 years ago and the choice was made by my manager as well. Now when I start my own project, the first thing I do is starting to configure JIRA to the project's requirements and after that I can start my project.
It was straightforward.
Cost and Licensing Advice:
My first setup was just for 10 users with a license of $10.
Other Solutions Considered:
I used many other solutions, but the most popular I used was RedMine, Lotus Notes, TaskFreak, and Bugzilla.
The main thing you should think about before you start implementing JIRA is ask yourself - "What result do I want to get from the solution? What problems do I have? What problems do my employees have? You should dream about your ideal team of employees and you must make your dreams a reality, and JIRA will help you with it".
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sep 17 2014