JIRA Review

I like the usability for our users and flexibility for our admin.


What is most valuable?

Usability for our users and flexibility for our admins.

How has it helped my organization?

JIRA and Confluence have taken off here like wildfire. Our users enterprise-wide have made excellent use of these tools.

What needs improvement?

Performance and Scalability in a large enterprise could be improved.

For how long have I used the solution?

4-5 years.

What was my experience with deployment of the solution?

Not with deployment, but growing pains as fast as we have grown in the last few years with JIRA. We now have 7 different instances of JIRA.

What do I think about the stability of the solution?

Yes – we wished we would have stayed on the simple path of using the product with fewer add-ons and customization. Most of the complexity is add-ons and customizations that we have chosen to do and likely we have taken some of those too far.

What do I think about the scalability of the solution?

Yes...We would really like to see JIRA scale into 10-100 millions issue range.

How are customer service and technical support?

Customer Service:

Took some getting used to but great!

Technical Support:

Took some getting used to but great!

Which solution did I use previously and why did I switch?

We switched because we wanted to remove over 3000 Lotus Notes applications. 30-40% of those applications were replaced with JIRA or Confluence.

How was the initial setup?

Atlassian products seem to be very simple and straightforward if you use it simply and stick with what comes with the product. The complexity and complication comes when you introduce add-ons and customizations. The other observation is that Atlassian products seem to be less ‘conditioned’ for larger enterprises.

What was our ROI?

The ROI on Atlassian products has been tremendous. It’s been well worth the investment!

Which other solutions did I evaluate?

We chose JIRA/Confluence as they were solutions we can get up and running quickest, and also cheap.

What other advice do I have?

Keep it simple. . . minimize the add-ons and customizations!

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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