Defect Management, Issue Management, and the GreenHopper plugin with Agile.
JIRA Review
Agile with the GreenHopper plugin is most valuable to us, but it should have CLI or some other deployment mechanism that prevents duplicate efforts.
Valuable Features
Room for Improvement
They should provide CLI or some other deployment mechanism that improves productivity by avoiding duplicate efforts.
Use of Solution
6 years as a user, and 1 month evaluation period
Deployment Issues
During an upgrade we found an issue.
Stability Issues
Yes, this is not stable as compared to other tools I managed.
Scalability Issues
Yes, scalability is an issue. Performance decreases.
Customer Service and Technical Support
Customer Service:
7/10
Technical Support:7/10
Initial Setup
Straightforward
Implementation Team
Ourselves
ROI
I would rate it a 5 on scale of 10, but again it depends how large is the team, company size, overall features needed and the instance you want to manage.
Pricing, Setup Cost and Licensing
When we used it, it was a low-cost solution but now the costs have increased. The team has to look into long term costs.
Other Solutions Considered
Yes, other defect management tools available on the market when I first evaluated JIRA 6 years ago.
UI of this tool is good.
Other Advice
Small teams and small projects may consider this as good option.
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jul 08 2015
Add a Comment
1 Comment
Engineering Manager at a healthcare company with 10,001+ employeesVendor
Could you expand more on your statement:
"They should provide CLI or some other deployment mechanism that improves productivity by avoiding duplicate efforts."
We've always done upgrades via command line. Are you talking about deploying JIRA itself or new projects?
Author
it_user136773
Tech Lead at a aerospace/defense firm with 10,001+ employees
Vendor
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