Jira Review

Agile with the GreenHopper plugin is most valuable to us, but it should have CLI or some other deployment mechanism that prevents duplicate efforts.

Valuable Features

Defect Management, Issue Management, and the GreenHopper plugin with Agile.

Room for Improvement

They should provide CLI or some other deployment mechanism that improves productivity by avoiding duplicate efforts.

Use of Solution

6 years as a user, and 1 month evaluation period

Deployment Issues

During an upgrade we found an issue.

Stability Issues

Yes, this is not stable as compared to other tools I managed.

Scalability Issues

Yes, scalability is an issue. Performance decreases.

Customer Service and Technical Support

Customer Service:

7/10

Technical Support:

7/10

Initial Setup

Straightforward

Implementation Team

Ourselves

ROI

I would rate it a 5 on scale of 10, but again it depends how large is the team, company size, overall features needed and the instance you want to manage.

Pricing, Setup Cost and Licensing

When we used it, it was a low-cost solution but now the costs have increased. The team has to look into long term costs.

Other Solutions Considered

Yes, other defect management tools available on the market when I first evaluated JIRA 6 years ago.

UI of this tool is good.

Other Advice

Small teams and small projects may consider this as good option.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment
author avatarit_user192336 (Engineering Manager at a healthcare company with 10,001+ employees)
Vendor

Could you expand more on your statement:

"They should provide CLI or some other deployment mechanism that improves productivity by avoiding duplicate efforts."

We've always done upgrades via command line. Are you talking about deploying JIRA itself or new projects?

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Highlights
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This tool can be used anywhere and on any device.
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The most valuable feature is the full integration between Work management, Source code management, and Test Automation.
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The most valuable feature is the Burndown Chart to see work that is outstanding.
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