Jira Review

One of the valuable features is the adaptability of the Scrum and Kanban boards. Permissions need more refinement.

What is most valuable?

The adaptability of the Scrum and Kanban boards for other uses, with careful use of the customization features.

How has it helped my organization?

It has simplified our PM work tremendously, as we switched from VersionOne. We have much more buy-in from dev teams and we see a marked difference in productivity.

What needs improvement?

Ease of administration and customization. It is really clunky in this area. Also, permissions are nice, but they need more refinement so a project admin has more capability and less reliance on the system administrators.

For how long have I used the solution?

We have been using this solution for approximately four years.

What was my experience with deployment of the solution?

There were issues with deployment. Because we use it on-premises rather than in the cloud, for regulatory reasons, we are often behind, but not for long. Apart from that, our PlatOps team always runs into problems, though I cannot speak directly to those issues.

What do I think about the stability of the solution?

There weren't terrible issues with stability, but it is easy, when customizing, to make a mistake that will "break" JIRA for all users. It takes a lot of care.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How are customer service and technical support?

Customer Service:

Customer service is excellent, although they are only available via email.

Technical Support:

Technical support is excellent, because they are responsive.

Which solution did I use previously and why did I switch?

We used VersionOne and it was simply too powerful, so to speak. It was bulky, expensive, and simply became a mess with so many users. VersionOne isn't a bad product at all, but our IT department just isn't big or complex enough for an "enterprise" product.

What about the implementation team?

We implemented it ourselves.

What was our ROI?

Our ROI is very good. Almost all licenses are taken and it is even being used by the rest of the business, outside of IT.

What's my experience with pricing, setup cost, and licensing?

The licensing model is annoying. They nickel and dime you.

Which other solutions did I evaluate?

We evaluated Asana and even Trello, as we were trying to simplify. But those solutions, among others, were too simple.

What other advice do I have?

Ensure that your admins learn by first installing to a QA server for experimentation, if you are doing it on-premises. As for those learning it in the cloud version, create dummy projects, categorize them as such, and be careful about how many changes you make at once.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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