Jira Review

Makes the work process transparent, enables communication among various teams

What is our primary use case?

The primary use case is task management within the team and the company, as well as version management and bug management.

How has it helped my organization?

It makes the work process transparent, visible to everyone who needs to know about the current state of the versions, and all that happens. It helps to communicate among different teams, like support, R&D, and QA. Everything is in one place and everything is communicated in the same form.

What is most valuable?

JQL, which is JIRA Query Language. I can filter all the issues, display the items as I want.

It's very flexible. I can define workflows and custom fields and dependencies between issues and projects. And every project can have a custom configuration with my fields, my names for fields, my validations, and my workflows. It's very customizable.

What needs improvement?

I'm using the old version. I haven't upgraded to the new one, so maybe a feature I would be looking for is already there. I don't know. Something I had been looking for was pasting screenshots into issue details, but this was already implemented in the new version. 

Better user management features could help.

What do I think about the stability of the solution?

I have no problem with stability.

What do I think about the scalability of the solution?

I don't have problems with the scalability. I know companies that are much larger than just projects or teams, that are much larger than my current team, and they work with JIRA and it works well.

How is customer service and technical support?

I used the support from JIRA several times and it was good. I had questions about licensing, I had questions about upgrading from an old version to a newer version.

What other advice do I have?

When I am evaluating a product or vendor, I have some intuition about it. I see how the thing is built and works, and I go by my own impression. For me, that is important. And, of course, price and maturity of the product, along with flexibility, are important criteria.

I would rate this solution a 10 out of 10. It's an excellent product. It has already improved. It has good support. From the beginning, it was very smart and customizable and built well, works well. There are almost no bugs that I have discovered. It's a good product.

I just saw an advertisement on the street for a product called Monday.com. I read a few lines, a few words about it. I hadn't heard of it before that, but I understand it does something similar to JIRA. Obviously, I can recommend using JIRA but if you are searching for something else, the first impression I got from reading the home page of Monday.com was good, so maybe it's worth evaluating.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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