Jira Review

Intuitive dashboards with good visibility, stable, and easy to set up


What is our primary use case?

We use Jira for task tracking, sprint planning, and backlog.

What is most valuable?

The dashboards are useful. You have visibility across projects and various dashboards.

The status of the different activities is also helpful 

What needs improvement?

In general, it is not user-friendly. 

For a non-technical person to use, Jira is not intuitive. If you are a developer it's fine, but we are trying to get other technical people in to look at tasks or to update a task, move it from one sprint to another sprint and it takes more effort than I would like.

I would just like to see it easier to use, and I would like the workflows to be less complex to do what we need them to do.

For how long have I used the solution?

My experience with Jira is limited, but the organization has been using Jira for three years.

We are using the latest version.

What do I think about the stability of the solution?

Jira is stable. to my knowledge, we have not had any issues with bugs or glitches.

What do I think about the scalability of the solution?

The scalability can be complex if you are using workflows.

We have approximately 20 developers and some managers in our organization who use Jira. 

How are customer service and technical support?

I have not yet used Jira technical support.

Which solution did I use previously and why did I switch?

Previously, we did not use another solution. We started with Jira.

Along with Jira, we use Microsoft Azure DevOps.

How was the initial setup?

The initial setup is fairly straightforward. 

It was fairly simple for us.

What other advice do I have?

I would recommend getting sound knowledge first. It is difficult to go back later to fix things, so try to build it right the first time.

For the functionality that exists, I think that it's good.

I would rate Jira an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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