Oracle HCM Cloud Review

​Better Agility/Flexibility In HR But Navigation Needs Improvement


What is most valuable?

Reporting.

How has it helped my organization?

Better agility/flexibility in HR organization, with more insights into the organization.

What needs improvement?

Clarity of navigation. Currently, navigation is all jumbled up. It's one way for self-service, different for manager self-service, different for an administrator. Even if the functions are different, navigation has to be consistent.

For how long have I used the solution?

Since release, around six to seven months.

What do I think about the stability of the solution?

Very few.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Bad, four out of 10. Very slow to respond to issues, requires a lot of work from the HR team just to give them all the details. For every issue you have to upload at east five to six documents, replicating the whole scenario; and then, still, it is usually painfully slow.

Which solution did I use previously and why did I switch?

PeopleSoft. The switch was due to a cloud/digital push.

How was the initial setup?

Complex. Proper documentation, training, and user materials were not available.

What's my experience with pricing, setup cost, and licensing?

Pricing is competitive.

Which other solutions did I evaluate?

Workday, SAP SuccessFactors.

What other advice do I have?

Focus on training and materials from your implementation manager.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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