SCOM Review

Enables us to monitor our internal work


What is our primary use case?

We use it to monitor our internal work.

What is most valuable?

The feature I have found most valuable is the book feature. While we run the Sprint one we can add some setups for multiple sprints.

What needs improvement?

Some checking issues could be improved. Checking some activators. It would help if we could export in some cases, because it may be that some people want to move the screen from the book to share reports. If it was possible to embed it in a report, that would be good. In other words, I would like more customized reports.

I would definitely like to see the ability to go through the total life-cycle in the next release of SCOM, to cover everything. But in some cases, especially retrospectively, this is not happening, or not happening well. I'd like to see the retrospective outcome in the knowledge base. It would be good if it could accommodate some learning out of the box, together with information from the recording session. There are levels to it, but some of the records we keep often go to quickly deliver the project. But in most cases, they skip the retrospective part and lessons learned. It would be good to declare something in the knowledge base where people can easily put it and access their input of lessons learned. We've yet to see that in previous projects. But I'd like to get to the level where whenever a new person starts a project, they could visit the knowledge base and the retrospective section, and get some knowledge out of the box, which was not covered in the process.

On a scale of one to ten I would definitely rate SCOM an 8. That's because people should have some customization option on the dashboards for whenever they put multiple lists into it. Beyond customizing the content, there should be the ability to customize the colors so that they can engage some priority and mark challenges separately.

For how long have I used the solution?

I have been using SCOM for almost three years.

What do I think about the scalability of the solution?

There are less than 100 people in my organization using SCOM. It is not widely used in the company. Just some individuals from different departments.

Which solution did I use previously and why did I switch?

Before SCOM we were using Microsoft Project or Excel. The advantages of SCOM are that it is definitely user friendly and a more appropriate solution for what we need.

How was the initial setup?

The initial setup did not take more than five minutes. It was activated in general, initially. 

What about the implementation team?

The setup was implemented with help from our internal colleagues.

What other advice do I have?

One thing I would recommend to anyone considering this solution is to give more people access to it so that whenever people want to use the solution they can get information from past experiences and what's currently going on. Say for example I raised one concern in your query box, I don't know how it's progressing because it doesn't record that. You should give some ticket number to it and update it. In other words, sharing feedback even on issues you are not directly working on.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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