SCOM Review

Distributed applications, application performance monitoring, dashboard view, network monitoring, auditing services are the most valuable features.


Valuable Features

Distributed applications, application performance monitoring, dashboard view, network monitoring, auditing services are the most valuable features.

Improvements to My Organization

Proactively monitoring the infrastructure servers and applications and reporting issues. Dashboards are very valuable to enable day-to-day monitoring.

Room for Improvement

Customizing management packs, fine tuning of alerts, monitors and creating new tasks reflected on the required group of servers.

Use of Solution

9 years

Deployment Issues

Yes, installing some prerequisites sometime produced issues, installing SQL on a remote server as well might produce some challenges in installing SCOM

Stability Issues

Yes, the console was not stable at the early versions of 2007 product, opening multiple consoles might cause a crash. web console might hang when opening multiple sessions as well.

Scalability Issues

Usually no, you can easily scale SCOM by adding a new server to the exiting pool of servers, it was much of a challenge in the old versions of SCOM

Customer Service and Technical Support

Customer Service:

The level of customer service provided is very good, you will be supported for installation issue, configuration and usage.

Technical Support:

The level of technical support provided is very good, technical support team will always provide the needed support.

Previous Solutions

No, it was always SCOM the primary monitoring solution used since it always fit the requirements.

Initial Setup

It was straightforward, with the guide documentation it is easy to deploy and configure SCOM servers and components.

Implementation Team

We are a service provider company and we implemented SCOM over 100 times at different customer premises, using all different versions of SCOM.

Pricing, Setup Cost and Licensing

The license is very cheap compared to other products, and with SCOM license you get a license for all system center products.

Other Solutions Considered

SCOM was the primary Monitoring solution chosen. it is always fulfilling our customers requirements.

Other Advice

SCOM is a Microsoft solution designed primary to Monitor Microsoft servers and applications, capable of Monitoring Non-Microsoft OS and applications as well.

Disclosure: My company has a business relationship with this vendor other than being a customer:
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