SCOM Review

The fact that you can create you own MP to monitor customs apps, servers, networking connections, etc. is very valuable.


What is most valuable?

The fact that you can create you own MP to monitor customs apps, servers, networking connections, etc. is very valuable. It can be integrate with ticket systems.

How has it helped my organization?

After a proper setup and MP fine tuning it offers a very fast view of your entire environment or just a special app, etc.

What needs improvement?

Dashboards, Dashboards, Dashboards. It will be nice to have the power of Live Maps with the built in dashboards.

For how long have I used the solution?

More than 4 years

What was my experience with deployment of the solution?

The suite is a monster. Without a clear strategy and fine tuning can produce a lot of noise (unnecessary noise) or miss critical aspects of your environment.

What do I think about the stability of the solution?

Some issues with DBs growing without reason. Nothing too unusual. I think the product is very stable and mature. Has a very easy system of redundancy.

What do I think about the scalability of the solution?

No, nothing unusual. It's very stable, more Management servers can be add later, out of box redundant, etc.

How are customer service and technical support?

Customer Service:

Normal for Microsoft :), tickets, a lot of money, etc. Sometimes more easy and fast is to search on dedicated forums and blogs.

Technical Support:

Is Microsoft :), you pay more better support. But the product is popular so many forums, blogs, etc., including resources in TechNet.

Which solution did I use previously and why did I switch?

Cacti, Nagios, SolarWinds. The System Center 2012 R2 is really powerful, all products works great together. Is not so expensive any more, easy to licensees. Can cover from end to end (Networking, Hardware layer,OS , App and services, ports, etc.).

How was the initial setup?

The initial setup is easy for a sysadmin, but the proper settings and MP tuning require a lot of attention. Out of box it works but not for enterprise level.

What about the implementation team?

I'm a SCOM consultant so I can tell you that proper configuration and tuning, development of custom MP (management pack) for custom needs a lot of effort and is not cheap at all :).

What was our ROI?

This is a very complex discussions. If you have a proper engineers to handle this solution, if also you use SCCM, SCOM, Orchestrator, Service manager, all together can ad more value at same cost of one.

What's my experience with pricing, setup cost, and licensing?

Microsoft simplified a lot the licensing so only two licence Standard and Datacenter. SQL and management servers are free.

Which other solutions did I evaluate?

Cacti, Nagios, SolarWinds. Are many on the market. Because is Microsoft large corporate received very good prices so over all is not to expensive like SolarWinds.

What other advice do I have?

So if you want to implement this software initial installation is easy. But a high level of understanding of your own business needs is required. You need clear process to setup MP.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More SCOM reviews from users
...who work at a Financial Services Firm
...who compared it with SolarWinds NPM
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