The Management Packs available provide monitoring of various Microsoft products such as Windows Server OS, Hyper-V, SCCM, SharePoint, Exchange, etc. It needs to provide more on Cloud, Big Data, etc.
What is most valuable?
SCOM is one of the most commonly used monitoring software used for large scale enterprise level. Being a Microsoft product, the Management Packs available are very useful for extensive monitoring of various Microsoft products such as Windows Server OS, Hyper-V, SCCM, SharePoint, Exchange, etc.
How has it helped my organization?
It has always helped to streamline our monitoring in various areas and helped to provide good reports to various in-house teams as well as provide alerting for the whole of our data center.
What needs improvement?
SCOM can move on to provide more on Cloud, Big Data, container and docks monitoring. Also, APM monitoring is really lacking in SCOM and they really need to look into this to keep up their strength in the IT market.
For how long have I used the solution?
I've used it for four years.
What was my experience with deployment of the solution?
A few glitches since the SCOM installation requires a good requirement analysis first before deployment. Eg : Creating service accounts in Active Directory and permissions as well sizing up how many Management Servers you will need and other factors like resource pooling.
What do I think about the stability of the solution?
SCOM is always known to be very unstable when it comes to SCOM Agents which are installed locally on all the servers.
What do I think about the scalability of the solution?
SCOM is well known for scalability so I've never faced any issue in this portion. You can add any Management Server to the existing SCOM infrastructure anytime with little down time though.
How are customer service and technical support?
I would give MS customer service 8/10.
I just had two experience making call to the MS customer service for raising issue to the Support Team. Technical Support
I would give MS SCOM Support: 8/10
The level of technical support really varies from person to person. In one of my issues I did receive a very technically strong support engineer, in other case it was totally opposite.
Which solution did I use previously and why did I switch?
I had a deployment with Solarwinds SAM which is very cheap product compared to SCOM, and almost gets the work done as SCOM if you are looking for basic monitoring and not much of customization and production environment is from small to medium.
How was the initial setup?
The initial setup is not very straightforward and requires good preparation work to be done before you can install and make SCOM up and running.
What about the implementation team?
It was an in-house implementation. If we do go through vendor it sholud not take more than 5 days to make SCOM up and running well with the baseline from Microsoft.
What was our ROI?
ROI turned out to be pretty good since we had good centralized monitoring for our whole data center and all the outages were quickly escalated from the Command center to the relevant Team.
Which other solutions did I evaluate?
BMC BPPM, HP OVO , IBM Tivoli.