SCOM Review

Deep integration with Windows provides in-depth monitoring and the management packs model ensures that products in the environment are supported or will be supported.


Valuable Features

Deep integration with Windows provides in-depth monitoring and the management packs model ensures that products in the environment are supported or will be supported.

Improvements to My Organization

Proactive monitoring has helped us prepare and mitigate potential issues before they even happen. This comes in the monitoring of general server health and custom alerts for event log entries that are known indicators of potential issues.

Room for Improvement

GUI performance is the one aspect where I can see that improvement on it will make customers happy.

3rd Party Plugins for SCOM are also great, but some of them are quite expensive to implement due to the depth of function they provide. Maybe Microsoft should integrate the basic functionalities of some of them.

Use of Solution

I've used it for two years.

Deployment Issues

The deployment of SCOM is pretty straightforward. You just need to make sure that the pre-requisites have been installed correctly and then SCOM itself should be a breeze to install.

Stability Issues

Stability is subjective and based from experience. It is directly affected by the server hardware where SCOM is installed.

Scalability Issues

No. SCOM is scalable as you can add Management Servers as needed. You can also add more resources to the host server and it will not cause issues in SCOM.

Customer Service and Technical Support

Customer Service:

For enterprise customers, Microsoft is one of the best providers of customer service. The system in place for the customer service ensures that customers will get the value they have paid for.

Technical Support:

As with the Customer Service, the technical support of Microsoft is very good since they are the ones who develop the product itself. It follows a process where you will be first served by level 1 support but they will escalate to the product team as need to ensure the issue is resolved.

Previous Solutions

Free tools found online are good but require a lot of knowledge in scripting. The SCOM Management Packs takes in the lead in this space.

Initial Setup

It was straightforward. You just follow the setup guide provided but just need to make sure the pre-requisites are installed properly.

Implementation Team

I have experienced both as part of in-house team and also as part of the vendor team. The vendor was experienced in the deployment and management of SCOM and have been since the early versions of it.

ROI

We did not calculate the ROI as our SLA is internal only. However, the fact that we can proactively monitor issues that may cause downtime is a statement of the benefit of SCOM.

Pricing, Setup Cost and Licensing

Please contact your Microsoft Account Manager regarding this. It is different for each customer and for each country. The System Center licensing has different criteria and you should get the most applicable for your environment.

Other Solutions Considered

We have evaluated some of the "free" monitoring solutions. Some are easy to use while others are a bit complicated. We implemented SCOM because not only it was included in our System Center License, its usage was also straightforward.

Other Advice

SCOM can monitor a whole lot of products, not just generic server components. Make sure that you contact the product vendor and ask if they have Management Packs for SCOM.

Disclosure: My company has a business relationship with this vendor other than being a customer: I have both been a user and a Systems Integrator for the System Center products.
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