SCOM Review

We have prevented various problems and have been able to resolve issues quickly with the informative detail raised in SCOM alerts.


Valuable Features

Real time monitoring/alerts. Pro-active response to warning alerts are invaluable and have saved disasters quite a few times.

Improvements to My Organization

We heavily rely on SCOM as our pro-active monitoring tool. We have prevented various problems and have been able to resolve issues quickly with the informative detail raised in SCOM alerts, it assists our department in being pro-active in regards to resolving issues with servers/services rather the reactive. The level of monitoring from overview health to granular object monitoring is excellent.

Use of Solution

I've been using it for four years.

Deployment Issues

I wasn't involved in the deployment.

Stability Issues

We've had no issues with the stability.

Scalability Issues

We have needed to increase the VM resources as we’ve added more servers and increased monitoring packs, but that’s to be expected.

Customer Service and Technical Support

Microsoft support is generally excellent, we’ve never raised a call for SCOM though.

Previous Solutions

We have some in house monitoring that’s looked after by our NOC team, however, this is basic SNMP monitoring, so nothing in comparison.

Initial Setup

It's not straightforward, SCOM is relatively “noisy” out of the box, so time is required to tailor the alerting, adjusting threshold triggers and over-riding alerts that are not required to ensure alerts captured are relevant and require action.

Implementation Team

It was done in-house.

ROI

Very difficult to gauge. Using most or all of the Security Centre Suite ensures that the license cost is very reasonable considering what’s in the suite. To just use SCOM would be a very expensive license per server in my opinion, best to use multiple products in this suite.

Other Advice

Ensure you have plenty of resources to throw at the environment, space for data warehouse and SQL as it will be resource hungry for SCOM (server estate size relevant of course). Be prepared for some initial time investment and ensure regular updates and management packs are applied to make the product as useful as possible.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a Microsoft Platinum partner.
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