SCOM Review

We have prevented various problems and have been able to resolve issues quickly with the informative detail raised in SCOM alerts.

What is most valuable?

Real time monitoring/alerts. Pro-active response to warning alerts are invaluable and have saved disasters quite a few times.

How has it helped my organization?

We heavily rely on SCOM as our pro-active monitoring tool. We have prevented various problems and have been able to resolve issues quickly with the informative detail raised in SCOM alerts, it assists our department in being pro-active in regards to resolving issues with servers/services rather the reactive. The level of monitoring from overview health to granular object monitoring is excellent.

For how long have I used the solution?

I've been using it for four years.

What was my experience with deployment of the solution?

I wasn't involved in the deployment.

What do I think about the stability of the solution?

We've had no issues with the stability.

What do I think about the scalability of the solution?

We have needed to increase the VM resources as we’ve added more servers and increased monitoring packs, but that’s to be expected.

How are customer service and technical support?

Microsoft support is generally excellent, we’ve never raised a call for SCOM though.

Which solution did I use previously and why did I switch?

We have some in house monitoring that’s looked after by our NOC team, however, this is basic SNMP monitoring, so nothing in comparison.

How was the initial setup?

It's not straightforward, SCOM is relatively “noisy” out of the box, so time is required to tailor the alerting, adjusting threshold triggers and over-riding alerts that are not required to ensure alerts captured are relevant and require action.

What about the implementation team?

It was done in-house.

What was our ROI?

Very difficult to gauge. Using most or all of the Security Centre Suite ensures that the license cost is very reasonable considering what’s in the suite. To just use SCOM would be a very expensive license per server in my opinion, best to use multiple products in this suite.

What other advice do I have?

Ensure you have plenty of resources to throw at the environment, space for data warehouse and SQL as it will be resource hungry for SCOM (server estate size relevant of course). Be prepared for some initial time investment and ensure regular updates and management packs are applied to make the product as useful as possible.

**Disclosure: My company has a business relationship with this vendor other than being a customer: We are a Microsoft Platinum partner.
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