Mature product, strong brand, many customers, Gartner awards
Excellent Microsoft server/application monitoring capabilities
Fast and consistent UX for system admins
Extensive dashboarding capabilities
REST API available
Excellent technical support, rich user community
Designed for on-premise installations
Improvements to My Organization
After reviewing alternatives based on our existing needs, we decided against SCOM for the time being.
Room for Improvement
Lacks common network monitoring features found in alternatives.
Poor support for non-Microsoft systems at this time.
User dashboards require posting to Microsoft SharePoint Server.
Very high administrative burden, requires constant maintenance.
Application transaction monitoring only available in .NET applications on IIS.
Limited analytics capabilities (you must build your own in SSRS)
Full monitoring capabilities requires integration with the rest of the Microsoft System Center suite
Use of Solution
Yes, many. Official documentation fails to list all required TCP/UDP ports necessary for installing the base server as well as gateway servers that are members of remote domains.
We also encountered many issues with each service account used by SCOM that took several days to resolve (domain account rights can be troublesome if not set up correctly from the beginning).
No. Once SCOM was up and running we never had a failure.
No. Scalability is one of the hallmarks of SCOM. It is designed for scaling up/out.
Customer Service and Technical Support
Good. Technical Support
Very good. Microsoft's technical support team for SCOM is very knowledgeable and is responsive. Most of your technical support documentation/ information can be found on TechNet as well.
Initial setup was extremely complex with security certificates, multiple installation options depending on the server roles in the system, multiple service accounts are needed, as well as delegation of rights for each account. It took several days of troubleshooting to resolve each issue as they were found during initial installation.
Our own team installed the system in-house.
Pricing, Setup Cost and Licensing
With regards to licensing, if your organization has Enterprise CALs then SCOM is typically included in the suite and may help you if you are trying to save operational costs.
SCOM truly demands it's own support team to manage and administer it (not to mention applying the monthly patches) and is designed for monitoring mid-to-large on-premise environments. If you have a somewhat small environment, or if you do not have the people resources to support a SCOM install then I would recommend to look for alternatives. However if you are an existing Microsoft Enterprise CAL customer SCOM is worth the evaluation.
Which version of this solution are you currently using?
2012 R2 (2016)