SCOM Review

It’s complex and powerful giving the ability to monitor websites better


What is most valuable?

Monitoring specific to Microsoft Windows and apps: native monitoring. It works better than other products I’ve used – namely SolarWinds, which is cumbersome and error prone for web app monitoring. SCOM is not.

How has it helped my organization?

It has streamlined alerting and gave us the ability to monitor websites better.

What needs improvement?

Non Windows monitoring is fairly weak. Network device monitoring is not reliable.

For how long have I used the solution?

Five years.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How is customer service and technical support?

Support was mediocre when I had called once or twice. I drove the call ultimately.

Which solutions did we use previously?

I used SCOM 2007 prior to 2012.

How was the initial setup?

It’s complex and somewhat painful to get all the accounts created (SQL configured). Overall, it’s not bad though.

Which other solutions did I evaluate?

No, we were already licensed for System Center. We just hadn’t started using it. Others have used WhatsUp though.

What other advice do I have?

None really. Read a book or take a class on it. It’s complex and powerful.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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