How has it helped my organization?
The solution has improved the flexibility of meetings for our organization. For example, I can use it from my phone or laptop. I can use it wherever I am. It's increased our communication channels.
It has everything in one place from sharing to team management. It makes everything easy.
What is most valuable?
There are many valuable aspects of the solution. For collaboration purposes, there are many integration capabilities.
Making calls and having meetings is easy.
There are a lot of very fundamental functions on offer.
What needs improvement?
There is sometimes a lag, often because this is not integrated with a few fields. We are in India, so we have some restrictions on some key integrations. For example, it cannot integrate with our internal landlines. When I was in the United States, this wasn't a problem at all.
We need some sort of functionality whereby users can use a link as browser calling. Calling only is what is available to us. That's not in every country, however, just a few. They should make it standard across the board around the world.
The solution isn't connected to Microsoft Teams, and I feel like there is better communication on that particular solution. The group capabilities are a bit less than Teams.
I have some standard meetings that happen on a regular basis, and it would be nice if I could just go directly to them from Skype instead of looking into my calendar and clicking on a link.
Group calling is not available on Skype right now.
For how long have I used the solution?
I've been using the solution for almost a full year at this point. The company has been using the solution for five years.
What do I think about the stability of the solution?
The stability of the solution is great. There aren't bugs or glitches. It doesn't crash. We don't face any challenges with the solution in that sense.
What do I think about the scalability of the solution?
We have limited employees, so we've never really experimented with scaling the solution. I can't speak to how easy it would be to expand the solution.
We have about 900 users on the solution right now.
We use the solution quite often. It's used on a daily basis.
How are customer service and technical support?
We get our technical support from Microsoft, who owns Skype. They've always been fantastic. We have been satisfied with the level or response we get.
How was the initial setup?
The implementation of the solution was handled before I came to the company, so I didn't participate in the initial institution. I don't know if the product has a straightforward or complex setup.
I believe that deployment took place under the supervision of another team.
What other advice do I have?
With work from home situations increasing, and a company would benefit from using this solution. The collaboration capabilities are great and allow for real-time interactions within teams. It's perfect for remote work.
I'd rate the solution nine out of ten.