Skype for Business Review
It helps me connect with clients via conference calls, video conferencing and desktop sharing.


What is our primary use case?

I use this solution primarily for my consulting business. It enables me to keep in touch with clients via conference calls, video conferencing, desktop sharing and more.

What is most valuable?

The audio and the screenshot sharing is quite strong.

What needs improvement?

I think sometimes the connectivity needs improvement. Sometimes people have connectivity issues. Once you are running, it's terrific. But, there are unexpected dropouts occasionally. The reliability is not 100%. For example, we had a call today which started great, and then suddenly there were several participants that dropped out of the call due to connectivity.

I also think that it would be great to have a drag-and-drop feature during a call. 

Additionally, the screen sharing is really good. It would be nice to draw notes for screen sharing. This would especially be nice with Touch Pros.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

There are some issues with stability during phone calls. Sometimes the connectivity drops, and it is frustrating.

What do I think about the scalability of the solution?

We are small scale, with a small number of users. I do not know how it would handle very large numbers of users.

How is customer service and technical support?

The Microsoft tech support are very good. They get back to you. I log a support call, and I usually have someone on the phone within a half an hour, so it is pretty good. 

How was the initial setup?

Implementation and setup were pretty straightforward. It took us a half an hour. We did not need any expertise to get it running at all.

What's my experience with pricing, setup cost, and licensing?

The pricing is really good. It is quite affordable because it came with our Office 365. It is on a per-user license, which is nice. I quite like that they have made it very granular with all of their licensing.  I get a feeling that smaller organizations can interact with bigger organizations in a more global way by using this service. It is leveling the playing field.

Which other solutions did I evaluate?

I looked at GoToMeetings. It is a good solution, and it has a few nice features. Skype for Business has better video and audio quality.

What other advice do I have?

If you have Office 365, you should give it a "go" and try it!

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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