What is our primary use case?
We work in the healthcare industry. We are trying to establish a use case for our company to speed up our processes. Because with FDA regulations, there are a lot of processes to follow. There are a lot of phases of implementation to follow. For example, if you want a drug for cancer, a lot of time is spent, but it takes more time to release to the market because of all the manual labor intensive work which is happening.
Therefore, I am working with legislators and the FDA to see where we can cut paths. There's a lot of scope for automation. UiPath is one of the best product for this.
How has it helped my organization?
UiPath is user-friendly, so when we are working with the customer, if they want something immediately they will jump in. We don't have to give the level of estimation, then how much price will be (quote) at all. They don't really talk about the price or the time. They say, "There is a problem," and they are very excited about solving that problem. This excitement is good, and that's what our CEO has always said, "Immersing yourself is always important."
Everyone feels positive when they want to talk about RPA and what they want to do. When we go and explain how easy and adaptable it is, people are happy. It is not complex, because we are simplifying the way how they use it.
If you're able to discuss and give the layout and the architecture purposeful meaning along with the training, then people can adapt to it well.
What is most valuable?
It is easy to implement and use to provide training to people. With a lot of other tools, it is more about scripting. Whereas with this solution, it has a more hands on GUI-based feature.
It is easy to use and quick to install.
What needs improvement?
With every product that we have, there are still improvements needed in some areas. There are certain areas that we need to see improvements: performance, efficiency, and complex environment. We need to work with the product manager on these, and say, "Now that everything has met the industry standards, there's a way to go."
We need to be able to span across a bigger complex network. Right now, the decision-making is based on a five step rule. It would like to see this increased, so we can take on bigger productions and work more efficiently. Also, the performance has to be improved in some areas.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
For the last three years, they have been very aggressive. They have been progressing nicely. So far, the stability has been good, because of the continuous product implementation. There has been a focus on the product and everything working.
The people who started the company are still with the company, and this is a good sign that there is stability. This can be seen in the financial markets.
What do I think about the scalability of the solution?
Scalability is one of the nice features, because they're able to come up with the UiPath Orchestrator. They have improved this with the 20.18.3 version, which has a lot of good scalability features compared to the previous one. Right now, it is scalable, and there are always new use cases coming out. The more use cases that we pump into the product development team, the more scalability that we will see and more features will be added on, because they can only think of what they have on hand.
How is customer service and technical support?
Being a partner, I have my own team that I work with.
The UiPath Academy RPA training is good, but we have a good geek squad. Our people have really gone to the community research and downloaded it, so most of my team is self-learning. However, the support people are always available, if needed, when we need some help.
How was the initial setup?
The initial setup is pretty easy, because now my team has been implementing it a lot. For more than a year, we have been a partner. We have been doing a lot of PoCs.
Overall, the steps, documentation, and information are pretty straightforward when it comes to the product, so there is no ambiguity.
The staff that we need for deployment and maintenance depends on the complexity of the process. Typically, we start with a couple of people for the PoC. Depending on how many parallel approaches we have to do, we may increase to four to five people. With that number, we are able to create a good sizable environment and solution. These staff members would be responsible for the architecture, one would be the lead developer, and another would be the functional expert to understand the processes, then there could be a couple of people helping in the development environment and doing all the testing to make sure whatever they have implemented follows the process.
What about the implementation team?
We have use customer support for implementation of the projects because the team is really good.
What was our ROI?
Some of the return on investments are quick. Because some of the processes that we have implemented, a person who does manual labor over two weeks will see a reduction in hours. Thus, that person is already focusing on some other intellectual work.
Our goal is not remove all the people, but repurpose their work time in better ways, therefore these people can work better and their throughput is good. So, customers are able understand ROI very quickly.
Its performance benefits are the reduced time, making it is very efficient. If someone is taking two weeks, and now it is takes them ten hours, you already have a performance benefit.
In terms of product performance, there are still things they need to work on.
I would rate the performance benefits at an eight (out of ten).
What's my experience with pricing, setup cost, and licensing?
If you want to do a demo trial, it is a 30 days free.
However, the community edition is completely free. Then, people say, "There is nothing to lose, let me try it."
Which other solutions did I evaluate?
Automation Anywhere and Blue Prism are competitors. They have been in the industry a little longer than UiPath, which is just coming up. One good thing about UiPath is that it is really capturing the market.
What other advice do I have?
- The company culture: We are an extended family, not just a partner. Their entire team is available to us.
- As a product, it is really coming up in the market with a different architecture, most which is .NET and C#. For a lot of my developers, it is easy condition for my team to learn more quickly. We have not really used the Academy. My team was able to learn on their own.
- The product has more in terms of supportability, predictability, ease of use, and overall culture of organization.
We have not really seen anyone moving from Automation Anywhere to displays or some other product.
Our customers want to see:
- Whether it is a viable product.
- Does it make sense for their business.
- If it does makes sense and are there other companies, why should they go with UiPath?
- What are the benefits compared to other products?
- What is the benefits that it is giving to the customer?
If I can layer all of those decisions, then I have walked them down the path of the realization of ROI and why they should be doing UiPath. So, it is an easy sell.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Oct 16 2018