What is our primary use case?
Development of bots to increase the posting of payments in a billing software for clients. This software is completely controlled via remote desktop, so there are sometimes that the speed of the bots is affected. We also review medical documents and save the records in this software. Currently, we are implementing the bots to check some docs and save them in batches for better control of the files.
How has it helped my organization?
Now we can process more payments in a short time, and use our human agents to take care of other tasks. Also, we handle better the exceptions that the billing software throws and can restart the job, giving some extra rules or parameters. We are still evaluating in which other processes we can run the bots for automating. We have got a server to increase the number of bots and make even more number of tasks. So far we configure bots for the jobs, more volume of files and information can be taken care of.
What is most valuable?
For our specific case, as we work with virtual and remote desktops, we find quite useful the new features that UiPath brings to work with such environments. The most recent is the computer vision package that uses a powerful OCR engine to recognize more accurately the elements in the remote screen and get the values we need or consider appropriated. Also, in general, this software is so easy to use and learn. How to use it takes no more than a full four weeks during the official training. The interface is so friendly, and the workspace is customizable.
What needs improvement?
Even though the new features of OCR recognition have improved, they still are incomplete and do not recognize some elements. Fortunately, they included an error report system to notify these issues. Also, UiPath has to develop a better way to show us the errors and where are they located in our project files. Finally, it would be great if they add new and powerful programming languages like C# or C++, to have more options at the development time.
For how long have I used the solution?
Less than one year.
Which version of this solution are you currently using?
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