What is our primary use case?
We are trying to focus on using UiPath for our mission. A lot of people use RPA for things that happen everywhere, such as in financial or HR. We are a bit different. We are trying to focus on things which will improve what our customer are doing.
For example, one of our customers is a bank. Therefore, we are focusing on improving their relationship with the bank's customers by using RPA. While there are use cases everywhere, we are focusing on trying a company better and more streamlined at their core.
How has it helped my organization?
The robot (in the bank example) focuses on improving the way a customer interacts with the bank. The robot facilitates the monthly interaction that customer the bank by providing information to the bank, processing information much more quickly, helping the customer and bank at the same time. The bank doesn't need to spend a lot of time or resources looking at the information coming in. The robot can process the incoming information, validate it, and do lot of the work which had been done before. It is a win-win on both sides of the relationship.
We are seeing RPA use cases everywhere. Pretty much every one of our customers has some type of RPA that we are talking about as turning into a pilot or have already moved forward with as an RPA solution.
One example is we created a robot to use with DocuSign, which is fairly industry standard.
What is most valuable?
It has a core tool set of things in use to quickly put together an automation, whether it's interacting with an application or website. It gives you the tool kit that you need to quickly put something together. Very often, we can create something in a very short time frame, like in less than a day, and show it to someone. Then, they can see the immediate value of the solution.
UiPath was easy to use when I first came into it. Though, I have a software developer background, so a lot of the concepts were very easy for me.
UiPath has a whole bunch of online courses in the UiPath Academy. These are very helpful on understanding the capabilities of the tool and some of the nuisances of it.
What needs improvement?
It takes a bit of thought to find the right thing that fits into RPA at this point. However, with the things that we are branching into with natural language processing and imaging things, there will be more possibilities and opportunities.
UiPath should continue to grow and integrate with things that we can interact with, particularly with other enterprise solutions out there. They should continue to have out-of-the-box things that we can just take and work with.
For how long have I used the solution?
I first got involved with it in the last year or so.
What do I think about the stability of the solution?
I have seen a lot of improvement in the stability and scalability in UiPath over the last year or so. There have continued to be new releases with new updates, along with new technologies that help. Therefore, the maturity of the product has gone a long way in getting to a stable, scalable product.
Going forward, I would like to see more stability in the robots. When I create a robot, then I want it to work for quite some period of time. I've had some situations, where things will update, change, and the robot is broken. Part of this is making a more stable implementation easier.
What do I think about the scalability of the solution?
We have put together a couple installations using Orchestrator. We haven't had the need for huge scalability yet, but it seems that the platform is there and has the capability for it.
One of our customers is a very large financial institution that has a lot of automation, because they have millions of customers. Then, some of them are smaller who are just trying to put their toes in. Even at our very large customers, there are still opportunities for improved, additional automation. However, the maturity across our customers is very diverse.
How are customer service and technical support?
UiPath has always been there to answer the questions that we have or help staff when we need it.
Which solution did I use previously and why did I switch?
Our customers ask us about the solution because of the government mandates.
How was the initial setup?
Compared to the other RPA platforms, like Automation Anywhere and Blue Prism, UiPath is much easier to set up. This is the value that a lot of our customers have seen, because it is so easy to set up, you can set up and install something on your own computer, use it, then run with it, and finally, play with it.
That is a huge advantage: You don't have to set up a large infrastructure just to do RPA now. Of course, Orchestrator is a little bit more complicated, but then I've had a much easier time setting up Orchestrator than I have had with some of the other leading RPA products previously mentioned.
What was our ROI?
The biggest thing for a lot of our customers is ROI. It takes about a year to see ROI, but it does vary based on use case.
One of the use cases that we are looking at is for a large government agency. They are taking people out of doing reports and putting them back in the field. In a cost constraint environment that we are in, this is critically important.
Some of the things that we've done have cut down tasks that took four hours to 30 seconds. So, there is a lot of benefit. Our customer are experiencing very large benefits from automation.
What's my experience with pricing, setup cost, and licensing?
Go download it, install it, and play with it. You can't do this with any of the other platforms.
Which other solutions did I evaluate?
There is an easier level of entry for UiPath.
What other advice do I have?
While you can easily automate with RPA, the tasks someone does repetitively and is likely to make mistakes, thus eliminating human errors on a lot of things, but at the same time automation is only as good as you make it. So, humans are creating the robots at this point, and obviously there is still a possibility for errors. However, in processing workload, you will definitely cut down on the errors happening there.
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