What is our primary use case?
We use all of the UiPath products: UiPath Studio, Orchestrator, attended robots, and unattended. Primarily, we use them for financial liquidation. Our customers frequently use it for different cases. Some use it with chatbots.
Sometimes, our customers run automations in a virtual environment. In terms of implementing UiPath within a virtual environment, UiPath staff are working on the cost. Currently we have UiPath with a Citrix client and you need to go to the Citrix virtual station to activate. It's more difficult to implement as a user.
Our customers' organizations have involved about 15 to 20 people in their automation programs.
How has it helped my organization?
I would rate its ease of use as about four out of five. It's not so easy, but it's also not difficult. We have a great UiPath Academy and it's really useful and helpful. Sometimes we need to do difficult operations and use other frameworks, through activities in UiPath. I think this mechanism is very nice, but in implementation, the customers are pretty close. Sometimes we must do it.
This solution helps to eliminate human errors. The amount depends on the process and the customer. Even unattended robots don't provide 100% automation. Sometimes a robot interrupts and waits for a human to make a decision. There is a process when unattended robots do fewer steps and after ten interruptions are waiting for a human to go on. I would say there is about a 70% reduction in human errors when using an unattended robot.
UiPath also helps save time. One unattended robot works 24 hours a day because a robot doesn't get ill or need to sleep.
What is most valuable?
All of the features are valuable. I think the best feature for Russian government customers is security. Security in Orchestration for requiring credentials. Our customers are usually serious about security.
What needs improvement?
I would like to see more AI features with data classification and computer reason. I think it would be great to have more features in full monitoring robots.
What do I think about the stability of the solution?
I would rate their stability as four out of five.
In cases of high scalability when we have one process and many of us use that process, we sometimes have problems. When one process uses about 24 robots for 24 hours, we have problems with it. I think when many robots work at the same time, something goes wrong in orchestrating tasks between robots.
How are customer service and technical support?
I am happy with the support. For me, it's okay.
How was the initial setup?
The initial setup can sometimes be complicated, depending first of all on the environment, as well as the implementation strategy of the company. Too many processes or only one PoC could lead to a more difficult implementation. Sometimes, customers try to automate a lot of the big processes. When we try to automate the complete process, we understand with the customers how many FTEs you can get from it. Everything depends on the customer's requirements.
It takes about six months from the purchase of a UiPath license until our customers have their first robot in production.
Which other solutions did I evaluate?
UiPath is a data mining solution. Our company tries to explain why RPAs are useful.
I don't know which other solutions our customers evaluate. Kofax might be one. Sometimes we work with a customer to make a decision about which platform to choose. Sometimes we do a PoC for Blue Prism. In the Russian market, there are two major vendors that are competing against each other: Blue Prism and UiPath. Usually, customers go through a PoC to choose the best vendor. UiPath wins because you can automate more processes with it.
What other advice do I have?
I would rate UiPath as nine out of ten.
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