What is our primary use case?
We are using attended and unattended bots. The attended ones are very low profile. We are also using Orchestrator.
Our primary use case for this solution is to automate underwriting processes.
We do not run our automations in a virtual environment, yet.
With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate it a four. I think that we still struggle sometimes with what kind of a bot we need to use for what kind of work. It may be a lack of understanding on our side. We need to have more clarity on this.
On a scale of one to five, judging how beneficial it is, I would rate the training a five. This is what I have heard from my team members. I did enroll in the training but I didn't make much progress. That said, I have heard good things about it.
From the point that we purchased our UiPath license until we had our first robot was approximately a six-month transition.
How has it helped my organization?
In terms of eliminating human errors, I would say that this solution has done so to a certain extent. The stuff that we are automating was quite simple to begin with. As such, there was not a lot of room for error because we have multiple verification steps. I cannot estimate a percentage for the reduction of human error.
I would say that we have a time-savings of approximately fifty percent.
What is most valuable?
The most valuable feature of this solution is the unattended robots because I can schedule my jobs and it can run on its own. I don't need to pay much attention, except in the case of an exception. That is the only time that I need to deal with it.
What needs improvement?
We sometimes struggle trying to figure out what kind of a bot we need to use for what kind of work, and it would be nice to have more clarity on this.
What do I think about the stability of the solution?
With respect to the stability, on a scale from one to five, I would rate this solution a five. It is quite stable.
What do I think about the scalability of the solution?
We have a team of ten developers who work with this solution.
Which solution did I use previously and why did I switch?
We did not use another RPA solution prior to this one.
We got involved in automation because it makes us more efficient and we save money. These are a few of the important things that we are always looking for.
What about the implementation team?
The implementation of this solution was done in-house.
What was our ROI?
We have seen ROI because a lot of the work is now automated, so the people who used to do these tasks, the monotonous work, are now doing better things. I would say that we saw ROI in five to six months.
What's my experience with pricing, setup cost, and licensing?
The licensing costs for the unattended bots are a little too expensive. If it were lower then I think we could use it more effectively.
What other advice do I have?
We are excited about the upcoming features with artificial intelligence and document understand capabilities. I think that those are features that would come in quite handy for us.
My advice for anybody considering this solution is to take a look from the grand scale to see which use cases are the prominent ones. Do not look at all of the tiny details because sometimes we can make a use case very complex. The end result is less valuable. Look for the high-level stuff that can be quickly automated, then come down to the final stuff later.
I would rate this solution a ten out of ten.
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