What is our primary use case?
We use Studio and Orchestrator. I personally use unattended bots but we're releasing one of the largest attended implementations right now.
For the most part, it's still in the back office, finance, and accounting, that's typically where we've been starting. That's where for me, as an inexperienced developer, is easier for me to get started.
How has it helped my organization?
We're able to handle some of our tax and HR processes, the volumes of the documents or new hires at a tremendous speed compared to how we used to do it manually in the past.
What is most valuable?
I like the layout and design of the Studio using the RPA framework. It makes sense to me. It's very easy to get started. I've been a fan of the current debugger. I know that UiPath is releasing an updating debugger but I think that's been very intuitive for me as well.
I would rate the ease of use of the platform for automating my company’s processes a four out of five because, for me, there's still a lot of clicks and keystrokes I need to do for development. I know that UiPath is releasing StudioX, which is something that is needed, for people like me who aren't super technical.
I would rate UiPath Academy RPA training a five out of five. It's one of the best. Compared to its competitors, it's intuitive and it's robust.
It's everything that UiPath is moving forward towards, intelligent, machine learning, and AI. I embrace the fact that the direction it's going especially for me personally.
What needs improvement?
I think in the Studio, as in building automations, it takes a lot of clicks and there's a lot of options and I think sometimes there's just too much. It should be more simplified on the user interface.
What do I think about the scalability of the solution?
As far as our practice, we have over 150 consultants in the States and over 350 in India. We also have a team in Europe. Overall, we have over 3,000 RPA consultants. UiPath is probably close to about a third that would be UiPath competent.
How are customer service and technical support?
I haven't had to contact their technical support. I go through my SMEs.
Which solution did I use previously and why did I switch?
We're always challenging ourselves to be more efficient and effective in the workforce. We also recognized that some of our businesses needed to do things better, faster and cheaper. RPA was a natural solution. For us, as a large organization, we want to learn about all of the top competitor solutions. UiPath is in the top-ranked quadrant regularly so it is an obvious choice.
Because of the market demands of Automation Anywhere, Blue Prism and UiPath, we had to invest in learning all three equally. I don't know the exact reason we went with UiPath, I can ask our clients.
How was the initial setup?
The implementation process was easier than the competitors.
What was our ROI?
We have seen a 100% ROI. We do automation to deliver a faster ROI than traditional software. As a firm, we saved over 2 million dollars a year now from using RPA.
What other advice do I have?
Regarding both attended and unattended bots, I think there are places for both and it comes back to the purpose of what you're automating. I think attended is going to be great for the casual users of applications. It's a lot of the call centers and even some of the system developers. The unattended are places where you can really find those scaling volumes and processes. Typically back-office functions are unattended.
I would rate it a nine out of ten. There's always room for improvement. For me, it's very intuitive and logical. I grew up with a little bit more of a technical background so for me, it fits in well with my needs.
I would encourage someone considering this solution to use UiPath, especially if they're automated and especially with UiPath's new one-click cloud solution. It's so fast for them to get started. I would encourage them to be up and running in the same database to try it out.