What is our primary use case?
We are using Studio, Orchestrator, and mostly the unattended bots.
Our primary use for this solution is to give time back to the employees.
We do not run our automations in a virtual environment.
With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a five. It's drag-and-drop, and all of the activities are there.
On a scale of one to five, judging how beneficial it is, I would rate the training a four. All of this information there is self-explanatory and it works.
From the point where we started using the demo version, it was a couple of months until our first robot was ready.
How has it helped my organization?
This solution has probably helped to eliminate human errors.
I can definitely say that this solution has saved the organization time. With all of the processes together, we have saved one full-time equivalent person.
What is most valuable?
The most valuable feature of this solution is the unattended automation.
This solution is easy to use and it saves you time.
What needs improvement?
In future releases, we would like to see more drag-and-drop, and more out of the box AI.
For how long have I used the solution?
We have been using this solution for about two years.
What do I think about the stability of the solution?
With respect to the stability, on a scale from one to five, I would rate this solution a four. We had some issues where we needed to get in contact with the support, and sometimes, UiPath crashes on our servers.
What do I think about the scalability of the solution?
We have about eight people in our automation group.
How are customer service and technical support?
Most of the time, the technical support for this solution is very good.
One one occasion, it was not very good. We had a problem with a new version. When we updated to 18.2, the robots stopped working after some time. We had a lot of emails that included session logs. I made it quite clear that it was really important because we were in the beginning phase and the robots had to run. In the end, I fixed the problem by downloading the next version, 18.3. When we asked whether the problem was version-specific, they never got back to us, which isn't very good.
Which solution did I use previously and why did I switch?
We did not use another RPA solution before this one.
From the external consultants, we got the idea that RPA has the possibility to save us time and money, so we decided to do it.
How was the initial setup?
The initial setup of this solution is straightforward. Orchestrator is easy to understand. You can connect the virtual machines to it and then run the robots.
What about the implementation team?
In the beginning, we used a consultant from Roboyou to assist us with the process. Our experience with them was good.
What was our ROI?
We recognize ROI in terms of performance benefits as soon as a process is automated and an employee can do something else that is more meaningful. It is not a benefit listed on a spreadsheet, but the employees are happier.
What's my experience with pricing, setup cost, and licensing?
Our licensing fees for this solution are €68,000 (approximately $75,000 USD) yearly.
Which other solutions did I evaluate?
Two years ago, we evaluated Automation Anywhere and Blue Prism, in addition to UiPath. UiPath was the best overall solution then, and it still is now. It has a big community, and you can download the demo versions to start testing immediately.
What other advice do I have?
This solution saves us time in all areas. We don't keep track of exactly what we have saved in terms of time, but we can say that we have more customer experience. If somebody has a mundane task and wants it automated then we do it.
My solution for anybody researching RPA solutions is to try UiPath. When you want to start, it is easy to register and get going.
This is a good solution and it saves us time, but there is always a path for improvement.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
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