What is our primary use case?
We are using Studio, Orchestrator, and bots.
We are a consulting company that is working with one of our clients to automate back-office accounting processes for a logistics company. There are five people in the core team who are working on the implementation.
We run automations in a virtual environment, but I was not responsible for the implementation.
With respect to how easy it is to automate the company's processes, on a scale of one to five, I would rate it four. It's very easy, but it is difficult to explain to our customers who are not as technical. In other words, it is difficult for people who are coming from the business side.
On a scale of one to five, judging how beneficial it is, I would rate the training a five. Without it, I don't think that I could have started the implementation. I completed the developer program just for a general understanding of how everything works, including the Orchestrator and how it all works together. For me, the training was really important. It was very good and I really liked it.
We were working with the Community Edition at first, but from the point that we purchased our UiPath license until we had our first robot was approximately one month.
How has it helped my organization?
In terms of eliminating human errors, we expect to see this benefit later. Until this point, we haven't touched the processes where there could be human errors. We just started with the really basic ones, which are so easy that people don't make errors there, and neither do the bots. We plan to get to the more complicated processes next.
With respect to saving time, I can say that this solution has helped, but at this point, I don't know by how much.
While we were implementing this solution, we were empowering people. This solution changed the way people are working because it is so open and everybody can take part in it. It caused them to think about their processes in a different way, with automation in mind and possibilities for the future. Now, when they're having strategy meetings, they have dedicated time slots where they're just talking about processes that could be automated, so the whole mindset is changing now.
What is most valuable?
The most valuable feature in Orchestrator is that it stores the credentials in a safe way. Our clients were afraid that the credentials would be stored where somebody could see them and being able to schedule bots with the credentials available is very important for them.
What needs improvement?
We would like to see Studio made a little easier so that our non-technical customers can also implement the bots. For example, some of the features from the upcoming Studio X should be put into the original Studio, as well.
I have trouble understanding the machine learning and AI components, so I would like it to be easier to understand how and what to do with them.
What do I think about the stability of the solution?
With respect to the stability, on a scale from one to five, I would rate this solution between three and four. Sometimes there are issues where something is not working, although there are probably times where it happens because we don't know how to use the solution in the best way.
How are customer service and technical support?
Both the customer support and technical support for this solution are very good.
The technical support has been very helpful. Our team has had many calls with UiPath regarding the virtual machine, which did not work at first. Within two days it was working.
Which solution did I use previously and why did I switch?
Our clients did not use another RPA solution before this one.
They are undergoing a digital transformation and wanted to give themselves and edge so that the other companies will not get ahead. They just saw the need to change and we told them about RPA and they got very excited. We showed them the first pilot bot and they were ready to implement it.
What about the implementation team?
Our in-house IT department handled the initial setup.
What was our ROI?
We have seen ROI and performance benefits from using this solution. While I do not have specifics in terms of money or time saved, I think that we could see the benefits after a week. There were processes that the client no longer needed to do, so they had more time available for other things.
What's my experience with pricing, setup cost, and licensing?
For our first customer, we started with Orchestrator, an unattended bot, and a couple of Studio licenses, all of which cost $25,000 USD for the year. It is definitely worth the money.
Which other solutions did I evaluate?
We had researched Automation Anywhere and Blue Prism, but we didn't look too deeply.
The choice for UiPath was made based on what we read on the Internet, including the Gartner Report. It was very easy to get started after first downloading the Community Edition and then taking the Academy to learn how to do it. It is easy, fast, and the statistics say that it is the best.
What other advice do I have?
Right now, this is a good solution that I would recommend. It is really beneficial for a lot of companies. At the same time, there are things that can improve and they are working on them.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
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