What is our primary use case?
We are using Orchestrator, Studio, attended and unattended robots.
I am on the business analyst side, so I do not have much experience with Orchestrator.
We are using this solution to automate processes for our clients. They typically have mundane processes or something that's super repetitive, that we're able to quickly automate for them and see that return. We did do an attended bot with them as well, to improve their call center.
With respect to how easy it is to automate our company's processes, on a scale of one to five, I would say it's a four. This is a rating from the business side, as opposed to the development side. We understand what the features are, and when new releases come out we have an understanding of what's feasible. I am not rating it a five because sometimes we do not know whether a use case is feasible or not. It means that I may have to speak to one of the developers to see whether it can be done with the tools and the features that are out there.
We host the UiPath Academy RPA training every other month for our clients. I have not taken the full course, but on a scale from one to five, I would rate it a five. This is based on the number of people who sign up for it and look forward to attending it, just to learn the basics of RPA.
In terms of how long it takes from purchasing a UiPath license until having the first robot, the average is probably four weeks. It depends on the complexity of the process.
How has it helped my organization?
We have helped our customers to reduce some of their manual work, but they also benefit by freeing up their time to use elsewhere. Some of the processes we have automated have people spending hours locked up trying to finish.
It is also that we are improving areas such as the production line, or even automating some of their dashboard reporting to get more accurate information a lot quicker. We've been able to help cut that down but then also provide accurate data, and faster as well.
With respect to saving time, this fiscal year we were at seventy thousand hours saved across the enterprise. That is significant and has been across different departments and different regions, as well.
In terms of eliminating human errors, we do not have an exact calculation. We do get a lot of good feedback about the bot's performance doing well.
What is most valuable?
The most valuable aspect is the different capabilities and features that can be applied to different processes. I don't consider one particular feature more valuable than the others because they are all relevant to what the need is.
What needs improvement?
I would like to have a guidebook of examples that help me to determine the feasibility of specific use cases, based on the tools and the features that are out there.
What do I think about the stability of the solution?
With respect to the stability, on a scale from one to five, I would rate this solution a five. I haven't had much in the way of negative experience with it.
What do I think about the scalability of the solution?
There are approximately two thousand people working on RPA across the firm. On my current project, we are a team of about sixteen people at our client's site.
Which solution did I use previously and why did I switch?
I cannot say for a specific client, but I do know that our clients are constantly looking for what's out there. Whether it is from banking, automotive, or retail, they want to know what they can do to improve their firm or their company. RPA has been on the rise in the last three years, so I would say they want to be able to get hours back and save time so that they can allocate resources elsewhere. They are always looking for a tool out there that'll save them money and time.
What was our ROI?
In regards to ROI, we track it upfront. We have asked for the information to assess if a candidate process is a good use case. Then we track it in our dashboard throughout the year just to ensure that we are actually calculating the hours correctly. We'll then follow up to make sure that they are seeing those changes and they are receiving those hours saved. We have found that over the year, they are seeing a return on investment.
We track data in terms of money savings that the tool provides. I don't have the dollar amounts, but I can say that there are some processes where we have saved $50,000 USD just on a single process. It really varies on the complexity of the process and the time it would take to complete without automation.
Which other solutions did I evaluate?
I have worked with other tools and I see them as pretty similar.
My experience is with Blue Prism and Automation Anywhere. I'm not developing, so I don't have any details on the tool itself. My preference for UiPath is based on what seems to be the goal, and what is easier to understand. It rolls out more features and newer features, faster.
What other advice do I have?
I am looking forward to trying the new UiPath Connect feature. I have seen the demo and it seems like that would be helpful for my role, specifically being on the business side. It is able to assess the use cases and determine what percentage they are RPA-able. I think that it will be super helpful.
My advice to anybody who is researching this solution is to try UiPath Academy Live first before they invest in the tool. This will allow them to get a better understanding of how it works, and get familiar with the services provided.
Sometimes I have questions. If I didn't have any questions then I would rate this solution a ten out of ten.
Overall, I would rate this solution a nine out of ten.
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