UiPath Review

Has flexible coding, good stability and solid support but it needs better scheduling options

What is our primary use case?

We use only unattended robots with Studio and Orchestrator. Our primary use for the bots is in finance, so we only do finance use cases like AP (Accounts Payable) invoice retrieval.

How has it helped my organization?

The solution has improved the way our organization functions because no one has to sit for hours just spending time retrieving documents. The staff just picks up the documents they need in the morning, start their analysis right away.

What is most valuable?

What I find the most valuable about UiPath is flexibility in adding code. That ability is the most important feature for me and what I do.

What needs improvement?

In the next release of this solution, I would like to see better scheduling options. Because of the schedule limitations, you can only schedule one process at a time. There are situations where I might want to build five processes that need to work together. As I can only schedule one at a time, it isn't currently possible.

What do I think about the stability of the solution?

On a scale of one to five where one is unstable and five is very stable, I would rate the stability of the UiPath platform as a five. There are not many issues at all. On other platforms that we use, we always seem to encounter small things that cause problems. For example, with other solutions, we have had problems processing things like resolution and there is always an issue. But with UiPath, I can control almost everything from the robot and get it working.

What do I think about the scalability of the solution?

There are ten people in our organization involved in our automation program and I think it can be scaled at any time.

How are customer service and technical support?

While we don't use technical support directly, our team has used UiPath Academy RPA training to become more familiar with the product. On a scale from one to five where one is the least beneficial and five is the best, I would rate the Academy experience as a five. We've also used the forum. In all, between the implementation help, the Academy and the resources, I would rate the support as a nine-out-of-ten.

How was the initial setup?

From the time we purchased the UiPath license until we had our first robot in production took only about one month, and that was without previous experience with the product. The initial set up of the product was straightforward, so it was all pretty efficient.

What about the implementation team?

We did not need to use an integrator, reseller, or consultant. We did the entire implementation all in house. The only exception is that we did get some help from UiPath by working with them directly. 

What was our ROI?

We have experienced some return on investment and performance benefits, and it only took about one month to see it. There is one monthly process we use and in just one run — the first time we ran it — something that took two people two days was done in two hours. So, what took 16 hours to do analysis on before has been cut down to two hours. It is hard to say how much money that saved as we just changed the allocation of resources. The solution also helped to eliminate human errors which are even harder to account for.

Which other solutions did I evaluate?

We chose to try UiPath because we wanted to test the SQL capabilities that it has. I don't know that I would say we evaluated other options before choosing it as a solution. We currently work with both Blue Prism and UiPath at the same time. 

What other advice do I have?

On a scale from one to five where one is very difficult and five is easy, I would rate the ease of use of the platform as a seven. I think that especially business users who don't have more of a technical background can get lost in all the different features that are available.

For this solution, we could totally deploy with attended robots, but our business just isn't ready for that yet. I think, with the adoption of Studio X that we might be in that position, but not right now.

On a scale from one to ten where one is the worst and ten is the best, I would rate this product as a seven overall. The scheduling feature just isn't there yet to allow more flexibility in programming and use, but the development is much faster and the flexibility better than much of the competition. The introduction of open-source changes the game for RPA solutions.

The advice I would give to a colleague at another company who is researching this solution or a similar one would be to clearly evaluate the use case. Don't just breeze through and assume you need automation. Take a good look at what you actually need to do, make sure the solution fits, and make sure the targeted processes are processes that should be automated.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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...who work at a Financial Services Firm
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