UiPath Review

Saves people time to be able to look at high-value tasks

What is our primary use case?

Our most prevalent use case is invoice processing.

We are using Studio, Orchestrator, attended bots, and unattended bots.

How has it helped my organization?

It comes down to saving people time to be able to look at high-value tasks.

The solution has helped us eliminate human error with 100 percent testing and accuracy. This is only where there are exceptions, which generally tends to be under five percent of the time.

The solution has saved us time. It does depends on the specific process. For one specifically, it took a week out of each month, then we were able to process the same reconciliation process within minutes.

What is most valuable?

Studio is the most valuable feature from the aspect of developing a bot. It is very nice from the drag and drop perspective. It is very easy to follow and has low guidance from the technical aspect.

What needs improvement?

I would like to have cloud in the next release. It's one of those things that allows customers to be able to have an easier access point.

There are still areas for improvement for some of the drag and drop features and moving more to a bit of a lower code perspective.

What do I think about the stability of the solution?

I would rate stability as a five out of five. Compared to competitors where we've had instances where either exceptions are kicked out or the workflow breaks, UiPath does not encounter those issues.

What do I think about the scalability of the solution?

About 50 people in our organization are involved in our automation program.

How are customer service and technical support?

The technical support is very good. They are very good partners.

The experience overall has been really great with UiPath. The culture and individuals at the company really help make the project easy to do.

Which solution did I use previously and why did I switch?

We had a very manual process that needed to be addressed because it was taking up way too much time of employees' efforts.

How was the initial setup?

The initial setup was straightforward. Going through the certification process, it enables you with the tools to be able to implement at an easy level for low-hanging use cases.

It took about a month from the time we purchase our UiPath license until our first bot was live.

What about the implementation team?

We used a consultant for the deployment. I would rate our experience with them as a five out of five. 

I would rate ease of use as a four out of five. We had a bunch of people that do implementations from a development aspect for our use cases. The solution has been very easy to be able to implement for our specific use cases, given the capabilities of the platform.

What was our ROI?

We have seen ROI from this solution. We saw it almost immediately in regards to performance benefits around accuracy, timeliness, and the ability to do 100 percent testing.

Which other solutions did I evaluate?

We also evaluated Blue Prism and Automation Anywhere. We chose UiPath because of stability of the platform, ease of use, and the deployment factors are much easier with UiPath.

We have used UiPath Academy for RPA training. I would rate it as a five out of five. Compared to competitors, the UiPath Academy offers a very easy path to certification. The way that the curriculum is laid out, it is very nice and easy to follow.

What other advice do I have?

Do your due diligence.

We have probably use attended bots more heavily. They're very nice and everybody has a good experience with them working alongside actual humans.

I would rate the overall product an eight out of ten. There are additional features that probably could be rolled out. I think there are on the roadmap.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More UiPath reviews from users
...who work at a Financial Services Firm
...who compared it with Blue Prism
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