UiPath Review

Super simple solution that has made our organization more efficient


What is our primary use case?

The primary use case is around manual conversion of data from one system to another. These are big processes right now.

We are using Studio, Orchestrator and the robots.

How has it helped my organization?

Our organization is more efficient. The people that you're automating processes from are happy they are getting done. They are excited and like to be a part of the process. It's also new technology. It's innovative. and people enjoy being around that.

We don't have a baseline metric for the elimination of human errors. So, we don't know how many errors a human actually makes doing some of the conversion data entry processes. We assume they are about 90 percent accurate and UiPath is 100 percent accurate.

We have saved 18,000 hours so far this year.

What is most valuable?

With the robotics and management of Orchestrator, we are able to kick things off. We are starting to get more out of the scheduling of these and into more on demand triggered events, such as a RESTful service calls and things of that nature.

The ease of using the platform for automating your company's processes is a five out of five. It is super simple. Everyone who we have in our robotics team had no experience with automation or robotics previously. They went online took the classes from UiPath. They started with the Community Edition, just to play with it themselves, then they were probably experts within a couple of months.

What needs improvement?

Everyone has used the UiPath Academy training. I would rate it around a three or four out of five. While it's simple and you get a decent understanding of what's there, you still have to dedicate on an awful lot of time doing the automations to become proficient at them.

While it looks like it is being addressed, getting the unattended robots to every person's machine in the company and executing on their machines needs improvement.

What do I think about the stability of the solution?

I would rate the stability as a five out of five. it hasn't gone down yet.

What do I think about the scalability of the solution?

We have a team of four people involved in our automation program.

How are customer service and technical support?

I have only used the technical support to fix a licensing discrepancy. They were okay.

Which solution did I use previously and why did I switch?

Everybody said, "We had to do more with less," from the C-suite on down. RPA is the only way that you can do that which seemed viable. So, we tried it out.

We were previously using VM. 

How was the initial setup?

The initial setup is straightforward. With our proof of concept, it took us two to three weeks to develop it, then another week to make it production ready. When we deployed it into production, we had the license. We installed the robot and had it running through Windows Scheduler before we had Orchestrator, and it just worked

We started with a proof of concept, had it running in production, and bought the license that day.

What about the implementation team?

We did have a systems integrator who helped us. Overall, for the initial implementation, I would rate them a five out of five. They came in, and it was great.

What was our ROI?

We have been able to achieve our ROIs on pretty much every process that we have done. You see it almost initially, as soon as the process starts running. However, until we get the actual feedback of, "Yes, I can tell this is saving us time and effort." It takes about a month for the business unit to really recognize it.

We haven't technically saved money because we haven't gotten rid of anybody, so our CFO will not let us claim money. However, we do calculate time given back. Right now, I believe for this year, we've been given back 18,000 hours so far.

What's my experience with pricing, setup cost, and licensing?

Our licensing costs are around $40,000 a year.

Which other solutions did I evaluate?

We looked at the big three: Automation Anywhere, Blue Prism, and UiPath. Then, we chose UiPath because of cost and ease of use. The training was there. It was so quick and easy to pick up.

What other advice do I have?

I would recommend UiPath. It's easy to use and learn. It just works and doesn't break. It's cost-effective.

We run our automations in virtual environments, such as Citrix. Orchestrator sits in VMware along with unattended robots. It kicks everything off behind the scenes. Most processes are set on a time schedule.

We prefer unattended bots. We're moving into that real-time trigger, but still like to run unattended to give some form of user interface for the user to call them.

I would definitely rate it a 10 out of 10 because of what it delivers and allows, along with the benefits. You can also see on their strategy on the roadmap, it's just expanding and getting better.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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