IBM BPM Archived Reviews (More than two years old)

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Harry Mavrakis
Real User
Head of IT System Integration at a financial services firm with 10,001+ employees
Sep 30 2018

What is most valuable?

The integration with the robotic process automation tool that we are using. We are using Automation Anywhere tool, as it appears that the two product integrate quite well together. It was actually the reason we chose them.

How has it helped my organization?

IBM BPM and Automation Anywhere working together automate manual tasks with a reduction in FTEs, creating about a 30% reduction in FTEs by automating processes. Part of the benefit is due to the automated execution and the other part is due… more »

What needs improvement?

I would like it more documentation during the design phase. We would appreciate more user-friendly definitions of processes with a more user-friendly interface for documenting processes. Also, the ability to produce process documentation… more »

Which solution did I use previously and why did I switch?

We did not switch solutions. We chose to purchase IBM BPM because it was bundled with the actual RPA program/solution that we decided to purchase. We decided to use Automation Anywhere tool (RPA), and it is was bundled with IBM BPM.

What other advice do I have?

Most important criteria when selecting a vendor: * Price * Sales support * All the technical requirements or functional requirements of the product.
Real User
Senior Middleware Engineers
Apr 02 2018

What do you think of IBM BPM?

What is our primary use case?

We use it for the approval of mortgage insurance. 

How has it helped my organization?

It has reduced a lot of manual errors and processes. 

What is most valuable?

The process flow. The BPM workflow that we use goes through the underwriting, approval from the managers, then it needs the loan approval.

What needs improvement?

We would like better performance and more visibility on each step of the tool.

What do I think about the stability of the solution?

It is pretty stable. Sometimes we have performance issues. Otherwise, it is good.

What do I think about the scalability of the solution?

We have two nodes in the cluster environment. This is the scalability that we do have. If we need to increase it, we can add a node to the cluster.

How

Learn what your peers think about IBM BPM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
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Real User
Business transformation manager at Financiers efectiva
Apr 02 2018

What is most valuable?

Controlling the operation. We have metrics about fraud, risks, etc. We like that it does not require a lot of hours to train our people.

How has it helped my organization?

* It controls the risk. * We reduced the PCL (credit losses). * Its efficiency in reducing costs. * We are going from a paper to a paperless process. In the future, we would like to reduce the resources used to manage the process.

What needs improvement?

More customization. We like to customize the screens to show more things related to our company. Customization is very important for us; the complexity to build a solution. We need to make changes quickly, and sometimes the IBM team is very… more »

Which solution did I use previously and why did I switch?

We did not have a previous solution.

What other advice do I have?

Start with a PoC. Do small changes, then take a step back and grow with the platform. Most important criteria when selecting a vendor: Experience, teamwork, and resolution, because any project has its complications. We want a partner who… more »
Real User
Associate Director at a tech services company with 11-50 employees
Apr 02 2018

What is most valuable?

* It provides value. * Reduces time. * Simplifies processes. * Names are correct during the recruitment process.

What needs improvement?

We need process monitoring. It is somewhat complex to monitor all the processes which work.

Which solution did I use previously and why did I switch?

Our clients were previously using Excel sheets for processes. It has changed their whole life as now the processes are all automated.

What other advice do I have?

Most important criteria when selecting a vendor: * A proof of concept * Our certification of IBM products * Our added value on these solutions * Other customers' recommendations.

Which other solutions did I evaluate?

We help our clients select three products, then afterwards we work with them to select a solution. Other than IBM, our clients often choose Bonitasoft, which is an open source product, and TIBCO BPM.
Real User
Operations Leader at a tech services company with 11-50 employees
Apr 01 2018

What do you think of IBM BPM?

How has it helped my organization?

The product causes all the processes in the company to be centralized. It helps with process efficiency.

What is most valuable?

It makes the company business processes work more efficiently.

What needs improvement?

All our clients are changing to microservice and cloud service. However, BPM does not have a solution for microservice and cloud service. It needs more integration for API management and cloud services. Also, it could maybe use a connection with microservices. 

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

BPM is very stable.

What do I think about the scalability of the solution?

It is scalable.

How is customer service and technical support?

I have not…
Real User
Integration Engineer at a financial services firm with 1,001-5,000 employees
Apr 01 2018

What is most valuable?

I like the Process Center. I can go to one place and view what all the environments are doing, the ease of deployment, etc.

How has it helped my organization?

We are creating a new box because we have all these forms. They have to be signed, therefore we have not been able to take advantage of the ease of deployment. However, we now have separate boxes, which do not need all the same approvals in order to get something into production. You can just put it… more »

Which solution did I use previously and why did I switch?

We did use Oracle for a little while, but we did not like the Oracle BPM product. IBM BPM allow us to streamline manually processes.

What other advice do I have?

Try it out on a small scale. Do one project which is relatively simple, then work out the bugs this way. Do not try to put too much in it at one time. Most important criteria when selecting a vendor: We are a bank, so security is extremely important. We are looking for someone who is going to be… more »
Real User
Development Manager at a financial services firm with 10,001+ employees
Apr 01 2018

What do you think of IBM BPM?

What is our primary use case?

Implementing and automating business workflows. We use it for automating certain processes which previously took a lot of time for agents to set up different products for customers. They would have to enter a lot of different systems. This has now mostly been automated. It is running okay, though we have experienced a little instability lately.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

We have been experiencing bad performance and instability. 

What do I think about the scalability of the solution?

We can scale by increasing the infrastructure which is currently running. 

How are customer service and technical support?

We are receiving good assistance from the technical…
Wouter Huitema
Real User
Dev Ops Applications at Delta Lloyd
Apr 01 2018

What is most valuable?

Ease of use.

How has it helped my organization?

We made the transformation to agile. Altogether with BPM, it is the total package.

What needs improvement?

Consider an admin console during deployment. I would like to migrate single instances, not the whole bunch at once.

Which solution did I use previously and why did I switch?

We already had a bunch of WebSphere applications running, and have competence in it. BPM running on WebSphere allowed us not to have to build a completely new support team.

What other advice do I have?

Build in phases, then extend afterwards, piece by piece.

Which other solutions did I evaluate?

At the moment, due to a takeover, we are evaluating between TIPCO and BPM (which we love).
Real User
Integration Specialist at a insurance company with 5,001-10,000 employees
Mar 29 2018

What do you think of IBM BPM?

What is our primary use case?

We use it for an insurance process. IBM BPM automates the processes. We use it for handling all the human tasks, people who were doing repetitive tasks, the tasks are now done by BPM. We don't use it in conjunction with IBM Case Manager or any other IBM automation products, yet. But we're looking at the RPA stuff.

How has it helped my organization?

For our company, it's cost reduction.

What is most valuable?

What they're doing right now with RPA is a a good move.

What needs improvement?

There are some things, but nothing off the top of my head. I would have to think about it.

What do I think about the stability of the solution?

Stability is good. We've never had any downtime.

What do I think about the scalability of the solution?

The…
Consultant
Managing Director at Couture Consulting
Mar 28 2018

What is most valuable?

The most valuable thing is actually the Analytics, which is actually a little bit not where it should be.

What needs improvement?

I'm hearing things might be improving, to really deliver on BPM as opposed to simply workflow. That really should be emphasized a lot more than it has been, because a lot of customers will simply implement the process and leave it there… more »

Which solution did I use previously and why did I switch?

My clients that go with IBM usually do so because they have a sense of, if they have problems they have an organization like IBM to complain to. If we try to use open-source, that's usually a problem if it's a relatively big company… more »

What other advice do I have?

I rate IBM BPM a seven out of 10. It's good but it needs some help.

Which other solutions did I evaluate?

In the BPM space, the undisputed leader is a company called Pega. In terms of the market share, they win a lot more deals, but they have a very different approach, and they have different types of customers. In the region where I work… more »
Real User
Application Systems Engineer at a financial services firm with 1,001-5,000 employees
Mar 26 2018

What is most valuable?

We have a legacy product, called MQ Workflow, and we developed so many process apps using that tool, but we migrated everything to BPM three years ago. The best part is the orchestration simplicity. However, we do have some issues, but, as we work on those challenges, I think overall, product-wise… more »

How has it helped my organization?

We started four years ago with one or two process apps, but now we've got close to 40. So that's a lot of incremental development in the last three years.

What needs improvement?

I checked out a session, here at the Think 2018 conference. They basically merged the old BPM with the Case Manager, PFS, etc. That's pretty good, but we need to figure out how we can better use the Case Manager and PFS with that existing business flow.

What other advice do I have?

I would rate BPM an eight out of 10. Again, this is all from my infrastructure platform support standpoint. We do have a lot of application development, testing teams, QA teams, they also interact with the BPM product. But my job is more platform topology, architecture.
Consultant
Consultant at a tech services company with 10,001+ employees
Mar 25 2018

What is most valuable?

The UI-based workflow, where a lot of human interactions are involved.

How has it helped my organization?

It has been used in multiple LOBs and a lot of benefits have been identified. There is a good return on investment, because some of them were using paper-based processing, and introducing BPM has… more »

What needs improvement?

It's a bit technical, related to the instance of migrations. It's a tough thing to handle, in every new release, in every upgrade, that we have to do things in the applications or in the product. I… more »

Which solution did I use previously and why did I switch?

I would say clients prefer to go with IBM, versus competitors, because of the support, and product releases, upgrades or updates or new features that come up very often, in the last couple of years… more »

What other advice do I have?

The important criteria when selecting a vendor include looking at * the licensing cost, obviously * the infrastructure needed * scalability * resiliency of the product * the enterprise direction… more »

Which other solutions did I evaluate?

Pega, obviously, is currently one of the main competitors to IBM BPM. I think Pega is actually doing pretty well compared to IBM currently, and I think IBM RPA should do well going forward.
Real User
IT Consulting Architect at a financial services firm with 10,001+ employees
Mar 25 2018

What is most valuable?

It is being able to see the process, and understanding what the process is versus having to bury it in code somewhere.

How has it helped my organization?

It has improved my organization quite a bit. It brought awareness to what our business processes are, even to the business side, who did not necessarily know what they are. There are a lot of things that you get out-of-the-box: Timers and so on, which took a lot of effort and code before.

What needs improvement?

Better reporting. I do not think that we are fully taking advantage of what it already has yet. I have an interest around the robotic piece, and integrating that with the processes. I think that is certainly a good direction to be going.

What other advice do I have?

It is a pretty good product. It does everything we need it to do.
Real User
Senior Web Engineer at a healthcare company with 10,001+ employees
Mar 25 2018

What is most valuable?

The workflows, and using them to process the claims and send files back.

How has it helped my organization?

It is helpful in processing at least 200K claims, so during open enrollment it's huge for our company. It saves a lot of manual work, a lot of data entry work. That's how it has positively impacted our processes.

What needs improvement?

It will be good to have the RPA. I learned that that's coming up, the workflows are going to have RPA in them, so I'm looking forward to that.

What other advice do I have?

I rate it a nine out of 10. It's not a 10 because of the Lucene index issue. That cost us a lot of efforts in the production environment. It's a good solution in terms of stability and processing and response. We haven't ventured much on the other features that IBM BPM gives, like Business Space and… more »
Real User
Application Manager at a financial services firm with 10,001+ employees
Mar 22 2018

What is most valuable?

Automating the whole workflow process to give our data steward the ability to take actions rapidly, and making sure we have all the data synced within the different platforms that we are using.

How has it helped my organization?

It has brought huge benefits to our organization. In the past, we had some automated processes which were hard to implement along with all the business processes that went with it. We have been able to marry these two things, automating and… more »

What needs improvement?

We are still discovering the potential of the solution, so we are not at this stage yet. There is a lot still to discover and implement. Maybe in a couple of months or next year, we will be able to see what exactly our needs are. Maybe it… more »

What other advice do I have?

The interesting part is the integration of this tool within other IBM tools. It makes it easier to implement and maintain later on. I would definitely recommend it from this point of view.

Which other solutions did I evaluate?

At the bank, we have several tools from IBM, so it came up as part of a bundle/package.
Real User
Development Manager
Mar 22 2018

What is most valuable?

We like the dashboard feature.

How has it helped my organization?

There is a lot of visibility now. It used to be a black box, but with BPM business has more visibility into where the process is.

What needs improvement?

The business side says it needs more visibility into the process. Right now it's the basic stuff, that's what they see, but they want to see more features. We are exploring what other possibilities are there. Currently, it shows them where the process is, right on the file, whether the main… more »

What other advice do I have?

The most important criteria when selecting a vendor is stability and support. BPM is an established tool, there shouldn't be any second thoughts about using it.
Real User
Team Lead Db And Middleware (operations) at a consultancy with 1,001-5,000 employees
Mar 22 2018

What is most valuable?

Its automation.

How has it helped my organization?

For us, it's really the speed of the decision; the possibility to really automate the decision, based on the rules that you can pre-program.

What needs improvement?

I already know what is going to come in the next release because we had a discussion with BPM. Where it can be improved is Integration. I think that the direction that IBM is taking now, to have something that is much more integrated, that… more »

What other advice do I have?

If time matters, if your company has a lot of processes that could be automated, BPM is the right solution, definitely.

Which other solutions did I evaluate?

I was not involved in the decision-making process.
Real User
Sr Systems Engineer at a tech services company with 1,001-5,000 employees
Mar 22 2018

What is most valuable?

I don't know. Our team doesn't actually use the product. We install it, configure it, set it up.

What needs improvement?

I think the best way it can be it improved, is to make it easier to install. It's a very complicated piece of software, and there are a lot of things you have to do to get it set up. It's not just running an installer. You install WebSphere. You install the BPM product, and there's a large host of other steps you have to do: run queries against the database, manually configure a bunch of… more »

What other advice do I have?

Be sure to thoroughly read the technical documentation on the product first, so you know what you're getting into. When I first had to do it, I just figured I would go to IBM documentation and follow the steps and not read it ahead of time. I realized that it was much more complicated than that, which is why I come back to my earlier statement of make it easier to install. I think it's incredibly… more »
Real User
Integration Architect at a financial services firm with 1,001-5,000 employees
Mar 21 2018

What is most valuable?

The business process management, where we can avoid lot of paperwork.

How has it helped my organization?

The audit functionality. IBM BPM has had an impact on our ability to change or update our processes in a good way. We have improved our process with it.

What needs improvement?

I'm more on the infrastructure side, not on the development side of it. So I'm not sure I can answer this. It's scalable right now from the infrastructure perspective. But I'm not sure of the… more »

Which solution did I use previously and why did I switch?

Mainly for auditing purposes, and security concerns. That's why we started using the BPM tool. When looking at vendors, we do a PoC with them to find out their support structure, etc.

What other advice do I have?

On the infrastructure side, I'd rate this a 10 out of 10. I would recommend this solution, it's a pretty stable, good environment and platform for business process management.

Which other solutions did I evaluate?

Right now we're looking at BP3.
Dwayne Fishel
Consultant
IT Systems Engineer Consultant at a insurance company with 10,001+ employees
Mar 21 2018

What is most valuable?

It's really helped our customers learn the process. Before you go into BPM you have to document the process. Working with the different groups that are involved with the process, there was good collaboration so they understand what the… more »

How has it helped my organization?

Right now we're about eight months in, and the processes are long. They can take multiple weeks, so we haven't had a chance to go through a number of those to realize the benefits. But just word of mouth, and talking to people using it… more »

What needs improvement?

I would like to see more inclusion of RPA technologies. If we have more manual processes, we can use robotic process automation and integrate that in with the solution. Other than that, it's meeting our needs with what the requirements… more »

Which solution did I use previously and why did I switch?

No solution previously. We've been discussing BPM for a number of years, just looking for the right use case and the right time to do it. When selecting a vendor, typically we look to see if we have strategic partners, strategic… more »

What other advice do I have?

I think this solution is an eight out of 10. It has a strong place in the market. BPM is one of the leading tools, if not the best BPM solution out there. It has extensibility across the platform to allow you to do any number of things. It… more »
Gonzalo Varalla
Real User
CIO at a insurance company with 1,001-5,000 employees
Mar 21 2018

What is most valuable?

One of the most notable things is how you can develop use cases with the customers, internal customers, but directly within. The software process model that BPM supports is really exciting in that aspect. The natural interconnection with other IBM products is sure: WebSphere Portal, FileNet. We interconnect all of those.

What needs improvement?

We haven't discovered what features could be added, yet. We are still in the early phases, and it has more features than we are using now. The people working on the front desk are having some problem with managing the documentation. For instance, they get a picture, and if the picture comes rotated 90 degrees, together with a picture that is not rotated, they have some problems dealing with that, technically. There are some minor aspects that on the usability side that are still lacking. That has to do with FileNet, too, I'm talking about the suite together.
Real User
Chief Innovation Officer at Habib Bank Ltd.
Mar 21 2018

What is most valuable?

There is a component of this BPM pool - I can't recall the name. What it does is, it allows you to create various scenarios and then run them quickly, before actually putting them onto a tool. So I think that part of the tool is really fantastic, because that enables you to create scenarios, create… more »

How has it helped my organization?

In terms of the process automation and the workflow improvement, although, as I said earlier, we did not re-engineer the process, just the fact that there are lots of times when there is back-and-forth between the branch staff and the back office staff. So all of that, now that it is all automated… more »

What needs improvement?

At this point, we're still going through the process of exploring the features that we have. I think we're far from the stage where we can talk about new features.

What other advice do I have?

I think it's worth looking at the IBM BPM solution. Certainly, when it comes in combination with the other tool that I talked about, where you can do a simulation, I think it's worth it. One should certainly look at it.
Real User
Tech Lead at a financial services firm with 1,001-5,000 employees
Mar 20 2018

What is most valuable?

Turnaround time: It is easy to take a requirement, put it in the code, and deploy it. We have used a lot of out-of-the-box reporting on the process performance metrics. We have been able to make… more »

How has it helped my organization?

* Easy to use * Easy to develop * It is transparent to business users because it is mostly picture based modelling. * Easy for people to understand what the application is doing.

What needs improvement?

Some performance stuff around tasks and indexing. We know that there are changes coming in this space. A lot of the management stuff: It is a rather thick stack because you have to have WebSphere… more »

Which solution did I use previously and why did I switch?

We did not have a BPM solution previously.

What other advice do I have?

It is more than just a new development tool for IT. You need a capability within IT to support it, run it on the right platform, and have the right developers to develop within it. It is somewhat of a… more »

Which other solutions did I evaluate?

We evaluated two other BPM platforms and did a PoC with one of them. Then we decided on Lombardi, and they were bought. After that, we decided on IBM BPM. We did a PoC with Pega and looked at Appian… more »
Real User
Lead Architect at a tech services company with 1,001-5,000 employees
Mar 20 2018

What is most valuable?

From an architecture perspective, the thing that we like about it is the ease by which our development teams could pick the tool up. That was cool. The Process Designer is good. We like how we can… more »

How has it helped my organization?

I'm not sure that it has improved our organization, per se, but the speed to market, delivery of our processes and rules that change constantly, it helps a lot with that. Also, not having to build our… more »

What needs improvement?

One of the things that we are looking at is cognitive learning. IBM has another product called IBM RPA, I think, which is doing some of that stuff. We would like to see more of that with respect to… more »

Which solution did I use previously and why did I switch?

We used Pega. Pega can be used both as a workflow engine and a process engine. We have our own internally built process engine too, written in Java, but it's more customized to a certain issue and we… more »

What other advice do I have?

In terms of advice to a colleague who is looking this or a similar solution, I think it is based on the needs of the company, overall, in terms of the business capabilities, the business development… more »

Which other solutions did I evaluate?

We looked at Pega, it's very expensive in terms of licensing. We are now looking at Red Hat's implementation of the BPM tool to see, from a price point ratio, how it behaves as well. Red Hat has a… more »
Omark
Real User
Department Manager at a tech services company with 51-200 employees
Jan 21 2018

What is most valuable?

* Reach with Integration Adapters * Support for adding custom Java code

How has it helped my organization?

Helped our organization move from paper work to automated work.

What needs improvement?

* The product is extremely complex to use and administrate. * It can definitely be improved in terms of performance and stability. * Process versioning was tricky, not straightforward.

What's my experience with pricing, setup cost, and licensing?

Process Server is no more available than new products out there, but in general IBM has a high cost and complex setup.

Which solution did I use previously and why did I switch?

No previous solution.

What other advice do I have?

My advice to others looking into implementing this product is "Don't."
BharathiRaja
Consultant
Application Development Team Lead at a tech services company with 10,001+ employees
Oct 30 2017

What is most valuable?

* The process creation * Task creation * User management * Task allocation * Rich UI and third party integration The above features have helped me to build a successful… more »

How has it helped my organization?

It has reduced the time a human spends in completing the jobs using spreadsheets and other traditional methods.

What needs improvement?

There are a few areas, like triggering mechanisms, externally exposed variables, and changing its values, which need to be revisited, as they do not sometimes function… more »

What's my experience with pricing, setup cost, and licensing?

I am unclear about the pricing and licensing as I do not deal with such matters. I only develop things from the tool.

Which solution did I use previously and why did I switch?

No, I did not previously use a different solution.

What other advice do I have?

If you are looking for a product which should be capable of handling SOA principles, third-party integration, and effective user management, I highly recommend this… more »

Which other solutions did I evaluate?

Not applicable to me.
Consultant
Project Manager at a tech services company with 10,001+ employees
Oct 10 2017

What is most valuable?

* Workflow implementation * It follows BPMN notation. * Quick to automate workflows. Allows for quick design and build of the workflow. * Strong integration capabilities in both Standard and Advanced version. * In-built ECM capabilities as well.

How has it helped my organization?

It introduces process orchestration with adherence and process optimization into the organization. Also, it provides visibility and insight into the process within an organization.

What needs improvement?

* Development of user interfaces * Load time (performance) of the user interfaces
Valentine Kubheka
Real User
Application Developer at a financial services firm with 10,001+ employees
Oct 03 2017

What is most valuable?

Ajax services are most important to me, but currently we've moved them more into status closed. This is because we are using the HL7 version of iBPM. Thus, the one thing that I love about them is that they make it easier to integrate with… more »

How has it helped my organization?

It's ability to hand over processes. There are stages of the process from one user to another, and also the ability of keeping a session. Because I'm in a financial institution, where you are originating an account for a customer and could… more »

What needs improvement?

When you have to integrate files for enterprise applications. We call them ESIs. This requires a lot of work, because you have to first create the EF file and integration designer, which takes quite some time, before you can be able to… more »

What other advice do I have?

My advice for them would be to use the product for what it's intended for, and to not try to make it do anything rather than what it is intended for. Because there you will come across problems which you might not find the right software… more »

Which other solutions did I evaluate?

No, they were the only option at that time. Also, in terms of keeping up with the industry, they're always bringing new updates and you get updates every two months. That was actually a major factor.
Consultant
IBM BPM | Front end Engineering | MonogoDB | Angular | Node.js at a tech services company with 51-200 employees
Oct 02 2017

What is most valuable?

It's mostly about the process designing and the additional features with IBM BPM, with the tester coach wherein you can interact with the interface while you're designing the process.

How has it helped my organization?

We do implementation for various clients. Most of the clients are BFSI clients, Banking and Financial Sector clients.

What needs improvement?

It's under performance, maybe the moving from one activity to other activity, or one process step to other process step takes awhile. It can be because of the database thing, so it's to do with the database processing. If the processing… more »

What other advice do I have?

When compared to other BPMs, it's very efficient for the developers to develop and deliver on time with an effective process.

Which other solutions did I evaluate?

No, we were clear with what product we were going to go with based on our research.
Vendor
Program Manager
Sep 27 2017

What do you think of IBM BPM?

What is most valuable?

Process Design, Integration Services (UCA), Event Management, Web Service Provision.

How has it helped my organization?

It has reduced the amount of code that we write in a process to achieve the required functionality. Also, the integration with our core product (UI interface) has improved and allowed flexibility for user assignment and management.

What needs improvement?

More features for user management and dynamic role change.

For how long have I used the solution?

Three years.

What do I think about the stability of the solution?

Apart from the usual fixes (which any product encounters), generally the product works well in production.

What do I think about the scalability of the solution?

Based on the sizing and hardware capability, we…
Real User
BPM & Middleware Specialist at a tech services company with 201-500 employees
Sep 27 2017

What is most valuable?

The possibility to add Java code as embedded .jar, that increases the flexibility of the solution.

How has it helped my organization?

BPM products are there to optimize the business flows in mid to large organizations. IBM BPM does that pretty well. Currently we use it for the automation of virtual machine provisioning in private clouds.

What needs improvement?

* The user interface builder could be more powerful and easier to use. * The real-time process reporting functionality is limited to human activities – there is no visibility over the system tasks. * IBM BPM uses JavaScript as a programming language for the server-side. I don’t know why it’s not Java, as it’s more powerful and the JavaScript part is translated into Java anyway. * Sending complex… more »
Thong Huynh
Consultant
BPM Consultant at a tech services company with 51-200 employees
Sep 27 2017

What is most valuable?

I would say that I like its GUI designer the best. Using it, I have created elegant, user-friendly, and performant end-user graphical interfaces that allow end users to… more »

How has it helped my organization?

We implemented it on our own attendance system. Employees have been able to record hours for projects much more easily and HR can view various statistics, reports about… more »

What needs improvement?

Installation and configuration could be simplified. Performance on large scale requirements could also be improved.

What's my experience with pricing, setup cost, and licensing?

Usually, it's best for customers to start out with the Express edition to understand and see what value the product provides. Then they can upgrade to Advanced if their… more »

Which solution did I use previously and why did I switch?

We did have experience with other solutions such as Appian, jBPM, Activiti BPM. We switched to IBM BPM primarily because we had customer demand for that product, and it… more »

What other advice do I have?

This product is fully capable of enabling organisations to achieve business process improvement goals. Although, like any software project, IBM BPM can fail if you're not… more »

Which other solutions did I evaluate?

Yes. Appian, jBPM, Activiti BPM, Camunda, Bonita BPM, Pega BPM.
Carlos Alberto Kato
Real User
Infrastructure Architect and SME IBM BPM at a financial services firm with 10,001+ employees
Sep 27 2017

What do you think of IBM BPM?

What is most valuable?

Responsive Portal + Process Federation Server. This set of solutions offers a unified worklist to our customers.

How has it helped my organization?

Unfortunately, I am an infrastructure SME and architect. This question would be more related to development team and business process team.

What needs improvement?

There is a lot of room for improvement of the dashboards.

For how long have I used the solution?

Started with v7.5.0 in 2011, but a few months later we updated it to 7.5.1. I have been working with IBM BPM since 2011.

What do I think about the stability of the solution?

Yes, v7.5.1 was the worst. v8.0.3 started to be more stable, but still complex to update. v8.5.6 is more reliable but we faced lot of problems with some development issues.
Vendor
BPM Architect/ SOA Architect (IBM BPM) Senior Manager with 5,001-10,000 employees
Sep 27 2017

What is most valuable?

UI is amazing for development, and ever since they adopted responsive UI the implementation is easier to adjust on demand.

How has it helped my organization?

BPM has become a backbone of our organization, handling major processes. It not only automated the key processes but also highlighted areas that require improvement and acceleration points.

What needs improvement?

Though I am quite satisfied with the product, and especially the introduction of responsive UI, I still believe that the overall development environment must be desktop based rather web based.
Consultant
BPM Consultant | IBM BPM Specialist at a tech services company with 10,001+ employees
Sep 26 2017

What do you think of IBM BPM?

What is most valuable?

The Process Portal provides access to most heritage capabilities and introduces many new features, such as a mobile-ready user interface, the ability to edit and share saved searches, and support for federated environments.

How has it helped my organization?

Simple processes and automation.

What needs improvement?

Business areas.

For how long have I used the solution?

I have used various versions of this product: v6.2, v7.0, v7.5, v8.5, v8.5.6, and v8.5.7.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.
Vendor
Expert BPM Developer/BPM Architect with 5,001-10,000 employees
Sep 26 2017

What do you think of IBM BPM?

What is most valuable?

Very easy test management Good import/export features Very good JIRA integration Great customer support Good report templates, which are very easy to use.

How has it helped my organization?

Shortened time for test management  Saved time in QA team communication and collaboration

What needs improvement?

Import/export of attachments  Transfer of attachments to/from JIRA

For how long have I used the solution?

Three years.

What do I think about the stability of the solution?

Not at the moment.

What do I think about the scalability of the solution?

Not at the moment.

What other advice do I have?

Currently, I am using the latest cloud version on my current project. On previous projects, I have used in-house solution.
Consultant
IBM BPM Senior Developer - Lead Consulant at Capgemini
Sep 26 2017

What is most valuable?

* The functionality to design UI to be responsive and can run on multiple devices. * Exposing of the process components as REST API: This enables consumers to easily integrate and get information on processes and their data.

How has it helped my organization?

Helps automate processes, also it easily manages and tracks the business processes. It has the ability to have a view of the performance on each process so you can identify the possibility of optimisation.

What needs improvement?

Integration with web services, especially in the standard version of the product.
Consultant
BPM Consultant at a tech services company with 10,001+ employees
Sep 25 2017

What do you think of IBM BPM?

What is most valuable?

Compliance with the BPMN 2.0 standard Great out-of-the-box ECM integration Small learning curve Superb version control

How has it helped my organization?

It allowed us visibility of key business processes. At the same time, it leveraged the capabilities required for spotting and making improvements in conjunction with BI tools that the company already had.

What needs improvement?

The new web-based IDE has plenty of room for improvement. The constant switch between Eclipse and its web versions can be annoying and confusing.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

In general terms, the platform is stable. Though lately, we've had many issues after installing the most recent…
Mahesh Gollamudi
Real User
Sr BPM Developer
Sep 18 2017

What do you think of IBM BPM?

What is most valuable?

Process Modelling, simulation and optimization, integration, UI components.

How has it helped my organization?

I have had the opportunity to work with various organizations that can be categorized as medium to large scale. Was able to successfully deliver process optimization and system integrations that helped the customer increase their ROI and improve their process performance many times over.

What needs improvement?

User Interface components could be further refined to enhance and extend customizations dictated by end clients.

For how long have I used the solution?

Nine years.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

Highly scalable, product offer two flavors: Standard…
Vendor
Principal Business Process Analyst at a non-tech company with 1,001-5,000 employees
Jul 18 2017

What is most valuable?

Two things are valuable: * The system integration layer is valuable because this enables an organization to create a single point where all the key organizational master… more »

How has it helped my organization?

It enabled the development of a new safety critical equipment testing database and the integration of this with the inventory management system and the asset management… more »

What needs improvement?

The product has developed considerably since I have used it. At that time, the use of system integration alongside the business process orchestration was cutting edge… more »

What's my experience with pricing, setup cost, and licensing?

I don’t have information about the IBM BPM licensing but the process discovery tool, i.e., IBM Blueworks Live has three levels of licenses: Editor, Contributor, and Viewer… more »

Which solution did I use previously and why did I switch?

This was a new venture into the Business Process Management.

What other advice do I have?

Start with the IBM Blueworks Live to get your house in order first. This is an inexpensive way of introducing BPM governance to an organization and it naturally leads to a… more »

Which other solutions did I evaluate?

I believe that a Hitachi product was evaluated as part of the tender.
Ravi Suvvari
Real User
Performance and Fault-tolerance Architect with 1,001-5,000 employees
Aug 30 2015

What do you think of IBM BPM?

What is most valuable?

Process diagram in process designer Task management Process instance progress stages Dashboard and view Process portal and process manager

How has it helped my organization?

Good for managing tasks and it has also helped save revenue.

What needs improvement?

Faster task loading to groups and users is needed.

For how long have I used the solution?

I've used it for six months.

What was my experience with deployment of the solution?

No, it's very easy and can be deployed in less than 15 minutes.

What do I think about the stability of the solution?

Yes, sometimes there is a latency with the tasks flow, based on the table space.

What do I think about the scalability of the solution?

Not in terms of users, but in terms of tasks there were…
Vendor
Senior Business Analyst at a tech vendor with 10,001+ employees
Aug 07 2015

What is most valuable?

WebSphere Enterprise Service Bus – our main focus was to implement integration across a bunch of systems interacting separately with each other. In this context, IBM’s service bus came up to be good candidate for reducing the amount of relations between distributed systems. This feature has proved itself as a more or less easy to be set-up, tuned and customized for the specific company means… more »

How has it helped my organization?

This product was able to decrease the amount of relations between distributed systems and isolate systems, letting them retrieve and send information having only access to ESB.

Which other solutions did I evaluate?

Microsoft BizTalk Server 2010
Vendor
Head of SOA Department at a financial services firm with 1,001-5,000 employees
Jun 23 2015

What do you think of IBM BPM?

What is most valuable?

Development simplicity Transparency from a monitoring perspective

How has it helped my organization?

It allowed us to automate some important logistic-related business processes.

What needs improvement?

Scalability Performance

For how long have I used the solution?

I've been using Lombardi Teamworks from 2009 until the present. However development of new features stopped in 2011.

What was my experience with deployment of the solution?

There were issues with the blue/green deployment model, specifically old instances of BPM processes that didn’t handle correctly with new revisions of the same processes.

What do I think about the stability of the solution?

Yes, but they were related to issues with our underlying infrastructure component like…
Consultant
Consultant at a consultancy with 501-1,000 employees
Apr 16 2014

What is most valuable?

* The simulator of process execution * Toolkits and workspace for sharing resources * Adapters for different technological environments * SOA infrastructure, embedded ESB… more »

How has it helped my organization?

The scenario was a process of renewal of customer contracts, the improvements were : * Faster: industrialization of the renewal process with the automation of certain… more »

What needs improvement?

The tool needs to offer more configuration options than coding options. Develop the intuitive side to reach some functionalities (help).

What's my experience with pricing, setup cost, and licensing?

N/A (Confidential)

Which solution did I use previously and why did I switch?

Did not use any other solution

What other advice do I have?

Be careful about the technical architecture and migration planning/resources

Which other solutions did I evaluate?

No

What is IBM BPM?

IBM Business Process Manager is a comprehensive BPM platform giving you visibility and insight to manage business processes. It scales smoothly and easily from an initial project to a full enterprise-wide program harnesses complexity in a simple environment to better meet customer needs.
Also known as
WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
IBM BPM customers
Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
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