IBM Kenexa Pros and Cons

IBM Kenexa Pros

reviewer1467882
Manager, Human Resources at a non-profit with 11-50 employees
It is extremely user friendly. It is very flexible in managing recruitment, especially when you have thousands of applicants as we did. We easily had over 20,000 applicants within a year for some of our positions, so it made it very easy to manage a large application pool. It was very easy to customize by recruiter preference. When you open up someone's profile to see their experience, education, or other things, you can customize that for yourself. It was flexible in that, and each recruiter could set up their preferences. It didn't have to be set up so that everyone had to have the same landing platform, which was very helpful. As someone who trained other HR people on how to use the system, it was very easy to pick up and learn.
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reviewer1469322
HR Operations Manager at a tech services company with 10,001+ employees
The most valuable features are that we can upload documents and download them on demand.
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IBM Kenexa Cons

reviewer1467882
Manager, Human Resources at a non-profit with 11-50 employees
The reporting tool is helpful, but it is not the easiest to train on or is not as understandable for other HR pros. Their Workbench site, which is the administrator site that you use to update your website, is not user-friendly. When updates are required, it is not that easy to manage because Workbench is not user friendly. It required more work from the admins. They have Workbench training, which actually was very unhelpful. It took eight hours to complete, and it was not very helpful. Their customer service when it comes specifically to their Workbench site is not helpful.
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reviewer1469322
HR Operations Manager at a tech services company with 10,001+ employees
I would like to have a better and more user-friendly interface.
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