Jira Reviews

Jira is the #1 ranked solution of our top Application Lifecycle Management (ALM) Suites tools. It's rated 4.2 out of 5 stars, and is most commonly compared to Microsoft Azure DevOps - Jira vs Microsoft Azure DevOps

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Meryeme Bensouda
Real User
Global Client Support Operations Manager at kyriba
Jun 24 2020

What is most valuable?

One of the most valuable aspects of the solution is the fact that everything is traced on one ticket on Jira. We know exactly what has been done and what is left and we… more »

How has it helped my organization?

This is our way of communicating with different teams. We are a global company. I am based in San Diego, for example. A lot of the BAs are based in Paris. The development… more »

What needs improvement?

Jira has recently updated their UI, but more can be done to make it even better. One thing that is missing is notifications that we can send out in an automated fashion so… more »

What's my experience with pricing, setup cost, and licensing?

I don't handle the finance side of our relationship with Jira.

Which solution did I use previously and why did I switch?

When I joined the company, we already had Jira.

What other advice do I have?

I'd advise other companies to go for it and try using it. Jira is one of the biggest players in the market. It's a scalable solution and very user-friendly. The onboarding… more »

Which other solutions did I evaluate?

As far as I know, no other solutions have been considered as we've been pretty satisfied with this tool.
MallikKesavaraju
Consultant
Scaled Agile Consultant at Anthem Blue Cross Blue Shield
Jul 17 2020

What is most valuable?

The workflow is the most valuable aspect of the solution for us. The user story map is excellent. The features can be composed into stories and they can be allocated to each of the sprints in a program increment. It allows you to see all that in the user story map, and you have various dashboards to… more »

What needs improvement?

The solution needs performance improvements. We see that a lot of times it's clocking whenever there's any abuse. When we switch from one view to the other, it takes some time before that view is presented. The performance for different dashboards, whenever they are loaded, it takes more time than… more »

Which solution did I use previously and why did I switch?

I have used other packages for agile project management.

What other advice do I have?

We are using the latest version of the solution. It's a great piece of software. If you really want to do agile software project management Jira is definitely should be a top choice for you. I'd rate the solution eight out of ten.
Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
438,246 professionals have used our research since 2012.
Real User
Senior Quality Assurance at a tech services company with 11-50 employees
May 12 2019

What is most valuable?

The most valuable feature is the flexibility of the configuration, being able to configure it to suit your own needs.

How has it helped my organization?

Based on the flexibility that it offers us, we can adapt to different projects with different cycles. Based on whatever cycle we are working on for a particular project… more »

What needs improvement?

The plugin management needs a lot of work. Sometimes you have issues with plugins and it stumps the vendors, as well as the Atlassian support. I think that more extensive… more »

What's my experience with pricing, setup cost, and licensing?

Licensing is on a monthly basis, and it is based on what you use. There is a base cost and then as you include other items, the cost rises. Our last payment was perhaps… more »

Which solution did I use previously and why did I switch?

I have used a couple of solutions, but I have used this one for my entire career in working with different teams. I have had to integrate my own solution as well, but the… more »

What other advice do I have?

My advice for anyone who is implementing this solution is to ensure that your in-house processes are clear. Things have to be clear, as much as flexible, because if it is… more »

Which other solutions did I evaluate?

Before choosing this solution we evaluated SmartShift for work management, and we also tried Trello.
Anaya Struncova
Real User
Software Developer at DataStax
Apr 02 2019

What is most valuable?

The most valuable features or functions that I have found in this software are several but mainly that it is a platform that gives the user the option to customize its… more »

How has it helped my organization?

The implementation of JIRA in the different business departments has allowed us to increase labor productivity since the teams work much more efficiently thanks to the… more »

What needs improvement?

This product or software still requires improvements, especially in its interface since its learning curve is somewhat high because it offers so many features that the… more »

What's my experience with pricing, setup cost, and licensing?

It should be very clear about the plan that you want to implement and what number of users will use it. In this way, you will pay for what you really need and will cover… more »

Which solution did I use previously and why did I switch?

We have not used another solution previously.

What other advice do I have?

This software is ideal for tracking problems, managing, planning and carrying out real-time monitoring of the tasks or projects you want to develop in a much simpler way… more »

Which other solutions did I evaluate?

We did not evaluate other solutions.
Hashem Alhariri
Real User
IT Testing Manager at Cloud Solutions
Jul 22 2020

What is most valuable?

The feature that I have found most valuable is its ease of use. I don't need to train anyone to use it, I just give them access and they can use it to add comments, move their issues, change the status, monitor, read, and so on. For these results, it is very helpful. I also like the customization that we had for the workflows for the different issues, it's quick and easy to customize. The… more »

What needs improvement?

I have been watching an issue develop. There is a difference between their cloud and their server versions. The next-gen project, which is an advanced feature that allows you to visualize the road map of your delivery over multiple products and over time, is not available yet for the sever version. It appears there in the list, but it's still not right. I've tried to use it many times and I am… more »

What other advice do I have?

Jira is an amazing tool, but to get the process streamlined is a challenge. So don't start from Jira. Start with your process first. Agree on the workflow, identify all the stakeholders, and then from there you can go ahead with Jira and implement anything. On a scale of one to ten, I give Jira a 10. Everything already provided is perfect. We are using Jira perfectly for one year now and it's… more »
DebBeveridge
Real User
Senior Scrum Master at MobilFlex
Sep 17 2020

What is most valuable?

For what the solution does, it's fine. The solution offers a lot of plugins. The solution is very configurable.

How has it helped my organization?

I would say it's a necessary evil to use a product such as Jira. All of these solutions are a necessary evil. They all have their pros and cons.

What needs improvement?

There's a bit of a learning curve, which I'm not a huge fan of. It's not exactly user-friendly per se. I would prefer it if the solution was more intuitive. There are just so many options, that it's… more »

What's my experience with pricing, setup cost, and licensing?

I don't have an opinion on the pricing or licensing. It's not really a main concern of mine. I don't have access to any information about what the company pays.

Which solution did I use previously and why did I switch?

Although I wasn't hired at the outset of the company, it's my understanding that they've always used Jira as a solution.

What other advice do I have?

We're just customers. My company doesn't have a professional relationship with Jira. I'm not sure which version of the solution we're using. I'm not sure of the last time we updated the solution. I've… more »
István Szirtes
Real User
Product Owner at Ericsson
Jul 28 2020

What is most valuable?

There are a lot of different plugins for Jira. Unfortunately, we did not test so many and the big pain point for us is the rigorous handling and the roadmap of Jira. We have a portfolio and structure plugin and we have our story map plugin in Jira. I am a scrum master and coach in my company. My… more »

What needs improvement?

The performance is not so good sometimes. I know that fully depends on the implementation and the IT environment of Jira or the version of Jira installed. The performance is sometimes not so good. I would like to have a better response time from the Jira server. And it fully depends on the… more »

Which solution did I use previously and why did I switch?

We also used Mantis. I can't compare the two because Mantis was very different and that tool is very old. The function was very different in Jira. So when we switched from Mantis to Jira, it was a very big step.

What other advice do I have?

I prefer some different practices, like story mapping and inbox mapping or strategy planning. The story mapping is included in all Jira installation. It would be good to see some features for strategy and portfolio handling planning in Jira. I have used Aha! and this tool has a very good framework… more »
Ilan Tokazier
Consultant
Senior Quality Consultant at Knowit
Jul 26 2020

What is most valuable?

The feature that I have found most valuable is that it is a quite powerful user tracking system. Also, we use it to print tasks for planning so you can also see what's happening in the system and follow the tickets.

What needs improvement?

In terms of what could be improved, there is not much I don't like. It is a little bit faster but with Firefox it can be slow, but that is also the case with many other tools as well. It has quite a lot of options and fields, so I'm not too familiar with them all. That makes it a bit trickier. It could be a little bit easier, it is not that simple or straightforward. The tool itself is so powerful… more »

What other advice do I have?

My advice to anyone thinking about Jira is that it would be wise to at least find out the most crucial functions that you need in the product, what features are most important, determine how the project will use Jira, and the most important thing is to have some kind of user training plan because the tool is so complex and flexible that you can use it in many, many different ways. On a scale of… more »
See 28 More Jira Reviews

What is Jira?

JIRA has multiple deployment options to provide the flexibility your organization needs.

Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.

For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.

Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.

Also known as
Jira Software
Jira customers

Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.

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