SCOM Archived Reviews (More than two years old)

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Vendor
Solution Architect at a cloud provider with 1,001-5,000 employees
Nov 01 2016

What is most valuable?

Extensible dashboards allow us to create customized service-level dashboards for business owners. .NET monitoring capabilities are crucial for our organization to monitor the availability and performance of our IIS-based .NET applications. Network monitoring also completes the monitoring story by… more»

How has it helped my organization?

SCOM provided end-to-end monitoring for all aspects of the infrastructure, including web sites, network devices, databases and applications. Now, c-level management can easily see overall service-level dashboards and SLAs for mission-critical services.

What needs improvement?

I would like to see true multi-tenancy support. When it comes to service provider type of customers, it's quite difficult to have a complete monitoring view for different tenants. The System Center suite is not designed for true multi-tenancy overall. But SCOM is also lacking some multi-tenant… more»

What other advice do I have?

The planning phase is crucial. Also note that SCOM admin can not plan the whole infrastructure. All application owners should be involved in planning phase. Also, post-configuration tasks should be taken care of by application owners, such as custom monitors, tunings for alerts, etc.
Edgar Parra
Real User
Senior Technical Consultant at The Instillery
Jun 24 2016

What is most valuable?

It integrates with your Windows environment seamlessly and provides a lot of visibility on your Windows environment. If you use SCCM as well, it integrates beautifully with it.

What needs improvement?

The interface doesn't provide any graphical view of your topology, you only see a bunch of alerts, monitors, etc. Humans are visual creatures and if you can see at a glance what's going on in your infrastructure, that's added value to me. You can create dashboards to create views of your… more»

What's my experience with pricing, setup cost, and licensing?

The price is OK, and I think the licensing works the same as any other Microsoft product.

What other advice do I have?

I find this product very clunky and not very intuitive to use, it took me a while to find my way around and understand where I needed to go to configure or even get a report is a bit complicated.
Learn what your peers think about SCOM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,458 professionals have used our research since 2012.
Real User
Advanced Systems Engineer - 3 at a retailer with 10,001+ employees
Jun 23 2016

What is most valuable?

* Agent based monitoring * Agentless monitoring * VSAE * Rules * Monitors * SLA * Server monitoring

How has it helped my organization?

All our environments are automated to automatically install the SCOM agents across different domains which helps us to check the health of the server, to get the server details like IIS, app pools… more»

What needs improvement?

SCOM needs improvement in phasing out the Silverlight based web platform and instead provide web access for all browsers using HTML5 probably. The API and the knowledge base needs to be improved by… more»

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing is fairly OK. If you have a MSDN license, then your dev environments can be set up for free as you can get a dev SCOM license from MSDN. You only have to pay for production SCOM… more»

Which solution did I use previously and why did I switch?

I implemented SCOM on my own. You can use SCOM C# SDK or VSAE or GUI to implement SCOM management packs.This was the first monitoring solution we used, but we have moved out the URL monitoring away… more»

What other advice do I have?

Implement a prototype management pack on the dev environment and analyze all the pros and cons before buying the product. You can get a free six months trial on this also.

What is SCOM?

System Center Operations Manager provides infrastructure monitoring that is flexible and cost-effective, helps ensure the predictable performance and availability of vital applications, and offers comprehensive monitoring for your datacenter and cloud, both private and public.
Also known as
System Center Operations Manager, SCOM 2012
SCOM customers
Dialog Telekom
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