It helps to manage. This is how it helps: because we have a third-party IT team. 

For example, your enterprise data is managed by IT, and we're contracted to manage this part. Now, imagine I have other enterprises as well. We don't work with just one enterprise.  It gets complicated. We have a console with all these computers. 

For each enterprise, I have a separate account with Spiceworks to manage it. Only the computers we need to see are accessible. For instance, I have an account for Enterprise One to manage its computers. 

Similarly, if it is Enterprise Two, I have another account named "Enterprise Two" to manage all the computers within your smaller enterprise. This is how we manage it efficiently.

Using Spiceworks, I was able to set up notifications. So, if the drives were getting full or something like that, it was helpful. Ticketing works really well. We've set up an email address where employees can send their requests. It creates a ticket automatically and sends it to me and my staff. We can then go see what the problem is and resolve it.

And we have some rules set up in there. If one of those rules is triggered, then it automatically sends an email. It tells us we need to look at that email. so that we can determine whether or not it's safe to go ahead and let through things like that are very helpful in keeping us able to serve our users.

We are a IT consulting firm for several companies and implemented SpiceWorks for a centralized help desk solution. Now each customer can submit a help desk ticket, it then is routed to a technician who then contacts the customer. We copy the customer, lead technician, and the account manager to not only close the communication gaps but to hold everyone responsible.

Reporting has been a huge success for our account managers on open tickets, for our IT manager on inventory, time spent on tickets and purchases for our invoicing, and etc.

Purchasing has also been very helpful keeping track of our many purchases. Both real time understanding what the status is on our purchase and to recall past purchases for price comparison or when you need to make the exact same purchase again.

Because this is the proper channel for technical troubleshooting, we reduced the possibility of missed communication that is related to tickets.

We are able to escalate tickets, or shuffle tickets via e-mail, instead of having to login at a location to route things. Clients know immediately what is going on with a ticket.

I don't have a specific organization at this time. I was a SpiceTrainer, and I helped other organizations deploy and manage their Spiceworks installations. When I began using the product, I was working for a company that had no helpdesk, and it was chaos. I was supposed to support 250 end users, and about 500 endpoints across four states. On my first day, a rainy one, I hadn't even removed my coat before a user was begging for help with a fax application. In less than six months, I had everyone in my division sending tickets and we were handling, on average, about 180 tickets per month. This was a drastic change from “just send an email” type of support and everyone was happier for it.

Once the end users got used to the idea of creating an IT ticket, it has made the process of getting the support to them quicker, plus if they come up with the same problem themselves they can look at fixing it themselves as I leave notes in the ticket for them to follow in the future or they can use the Knowledge Base.

Our organization improved by using Spiceworks to monitor our network. It sends alerts as necessary, and allows the tracking of both open and closed tickets.

Spiceworks provides a centralized system through which all IT requests are funnelled, with requests being auto-assigned a ticket number, thus streamlining organization and prioritization of requests. Users can track the status of their requests, leading to greater company-wide satisfaction with our IT team. Prior to roll out, IT received requests in person, via email, via phone, sticky note, etc. Now things are in one tidy place, and that has made everyone happy.

Spiceworks replaced our previous attempts to track inventory and Help Desk related issues via spreadsheets. It provides the ability to generate custom, very detailed and on-demand or scheduled asset inventory reports. Help Desk feature was helpful as well, and replaced many walk-ups and tracking of issues via email.

Instead of keeping track in a spreadsheet of serial numbers, what software is on what machine, and what machines we have, I let Spiceworks scan our network and figure it out for me.

We use Spiceworks to inventory all of our workstations. We use a Dymo labeller to print both a bar-code and a QR code that links back to the Spiceworks URL for that device. Our techs can use the Spiceworks mobile app and their phones’ built-in camera to bring up all the details of a machine in under a minute.

When I began my current professional role, there was no formal method for tracking user requests. Exchange Public Folders were used and the promise of SCCM integration was being made. We very quickly needed a low-to-no cost way to improve accountability and tracking of open incidents/requests. Spiceworks offered everything we needed and more, and has improved response times to staff as well as providing an audit trail and growing database of information that can be referenced when similar problems arise.

Before Spiceworks, my current organization used Librum Helpdesk. The last revision for Librum was in 2002, so when we moved to Spiceworks, it was like coming out of the dark ages. Spiceworks allowed us to keep notes on all of our vendors.

These notes slowly turned into our knowledgebase (before Spiceworks developed their *actual* knowledge base). It also allowed us to get an active inventory of most of our assets and be able to add notes to them, such as identify their owner, purchase date and price as well as preventative maintenance frequencies.

• The control over IT organisation, understanding of issues & problems
• Control over change
• Possibility to measure internal SLA's
• Possibility to protectively address issues, and get an understanding of reoccurring problems
• Measures the IT organization and business organization skills
• It's a good tool to build a good foundation for release management on
• It's a good tool to build a good foundation for service management on
• Alerts give us a direct overview of issues in our environment

The ease of using the ticketing system has formalized or project and process work a great deal, because now we have an easy to use central location to store ticket related data.

I have used this product at two different organizations. At Addison Community Schools I introduced Spiceworks as an easy to use Help Desk solution that came with no cost and minimal setup. It revolutionized the way support requests were handled. Before Spiceworks it was a strictly email or word of mouth support system. Not very efficient at all.

Before implementing Spiceworks we had to manage all our incidents through email. This was pretty tiresome and time consuming and so, as time passed and the company grew larger, we realized that we were working in an inefficient manner and that incident management itself was something that was draining precious time. After the software got deployed it all became much faster, easier and more organized. By collecting and classifying emails, it helped us greatly in areas such as: ticket assignment, team & individual workload measurements, incident takeover, information transparency and follow up with the users (clients), etc.

During our IT audit, the auditor usually asks if we have logs, and unlike before, where we were a having a hard time digging up the log, Spiceworks has helped us a lot. It helps us to monitor our network activity real time, and it shows the actual map. Personally, I have met a lot of IT pros who I can ask for help and advice anytime.

Spiceworks has made it easy to manage PC health and efficiency, user requests, and license monitoring.

The most basic examples of how this product helped our organization is the implementation of the Help Desk feature from which we finally were able to improve our operational efficiency in meanings of providing more quality and responsiveness to our clients and also, measuring the efficiency of our employees. We also liked the monitoring and reporting of the IT Inventory feature from which we got real time event reporting.

Spiceworks has allowed us to inventory our network and the community is great for trouble shooting issues.

To be honest, it is better than nothing, but my experience gives me bad feedback for this product.

Tracking common issues has been improved.

Spiceworks has allowed a free option of scanning our networks to provide an inventory. Though it’s not the absolute best product for this, for something that is free it produces pretty positive results.

Our CIO can run reports on our human utilization on the help desk and what types of calls come in. Very good for reporting.

We have set-up our clients via the help desk system and installed the Spiceworks administration tool on all clients servers to keep track of server activity and to log calls.

We use it as a basic ticketing system, which has helped us organize issues and prioritize. Also, it has helped in assigning tickets and tracing accountability.

Keeps our tickets and workflow in order.