Spiceworks Review

I've found inventory management to be valuable in tracking serial numbers of machines on our network, but everything on a Mac network must be manually entered.

What is most valuable?

The inventory management is, and also the alerts that let me know when printers are running low on ink.

How has it helped my organization?

Instead of keeping track in a spreadsheet of serial numbers, what software is on what machine, and what machines we have, I let Spiceworks scan our network and figure it out for me.

What needs improvement?

Mac networking needs improving, as everything has to be manually entered in a Mac environment.

For how long have I used the solution?

I've used for five years at three different companies.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

It's excellent.

Technical Support:

It's excellent.

Which solution did I use previously and why did I switch?

No other options were evaluated as it is one of the only 100% free solutions.

How was the initial setup?

It's very easy and has a great community.

What was our ROI?

Since it's free, and only takes about two hours to setup, it's got a 100% ROI.

What's my experience with pricing, setup cost, and licensing?

It's completely free.

Which other solutions did I evaluate?

I've not used any other solutions. I used it at the first tech company I worked for, and brought it with me to the new company I work for.

What other advice do I have?

It's the only way to go as far as inventory systems go.

Which version of this solution are you currently using?

7.3.00111
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Highlights
The solution is very stable. It's reliable and efficient.
The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful.
The most valuable features are the inventory and personalization.
It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front.
The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space.
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