Spiceworks Review

It's simple, with a straightforward configuration, help desk features and a big and helpful community.


Valuable Features

The most valuable features are the Spiceworks Helpd Desk feature and the Inventory monitoring features.

Improvements to My Organization

The most basic examples of how this product helped our organization is the implementation of the Help Desk feature from which we finally were able to improve our operational efficiency in meanings of providing more quality and responsiveness to our clients and also, measuring the efficiency of our employees. We also liked the monitoring and reporting of the IT Inventory feature from which we got real time event reporting.

Room for Improvement

For now this suits our needs, although a Linux version would also be a great improvement.

Use of Solution

I've used it for about two years. At first I started testing it, but I got attached to it pretty fast and went to full implementation.

Deployment Issues

No, none whatsoever.

Stability Issues

No, none whatsoever.

Scalability Issues

No, none whatsoever.

Customer Service and Technical Support

Customer Service:

I would rate the level of customer support as excellent. They are professionals in every possible way. As a matter of fact, I kind of feel about them as colleagues.

Technical Support:

used PRTG Network Monitor, and the reason I chose SpiceWorks was because of the simplicity, the budget that I had available which is zero.

Previous Solutions

I used PRTG Network Monitor, and the reason I chose Spiceworks was because of the simplicity, the budget that I had available which is zero.

Initial Setup

The set up process was very simple. Pretty much next, next and next. You just provide the needed credentials from your network in order for Spiceworks to sort the things out for you.

ROI

The ROI is basically efficiency and improvement.

Other Solutions Considered

I tested both the Cloud version of Spiceworks Help Desk and the In-House version. I would say that the cloud version is pretty simple to run but I would recommended it for a small company with simple requests from clients. The In-House version offers more technical configurations, custom reporting etc. and is definitely a solution for a more robust environment.

Other Advice

Considering the fact that this is a free product, all you can get from this software is Improvement in the way you organization operates and how your clients perceive you. Try Spiceworks, you won’t regret it. It’s simple, it won’t give you headaches during configurations and you can even add your coffee machine in the inventory.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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