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Real User
Social Media Program & Live Chat Program Manager at a tech services company with 201-500 employees
May 25 2017

What do you think of Zapier?

Valuable Features The Zendesk, MailChimp, and Formstack integrations are valuable. • Improvements to My Organization It allowed us to bridge marketing tools and support tools for transparency and better process management. • Room for Improvement The visual display of connections, say, in a process map; not really high priority, more of a nice to have. • Use of Solution I have used Zapier for four years. • Stability Issues We did have stability issues, at one point every week. This was 3 years ago. • Scalability Issues We have not had scalability problems. • Customer Service and Technical Support Technical support is fantastic; top notch. One of the co-founders took time to look into one of our problems. • Initial Setup Setup is fairly...

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