What is our primary use case?
Our plan on using the solution will be to basically utilize it for business process management, and for case management as well. We want to use their local platform offering and some of their niche markets, to see how they can provide dynamic case management all in one place.
What is most valuable?
One of the features that we felt was valuable to us was the business case management and how seemingly easy it was to use.
The combination of business process management, dynamic case management over the local platform has vastly improved.
We appreciate the drag and drop functionality and the easy to access plug and play features.
They seem to be introducing a lot of automation into their product, which is exciting for us. They're apparently partnering up with different companies to offer robotic process automation in the future.
The initial setup is very easy.
You can easily integrate other applications into the product.
What needs improvement?
We're still researching the platform. I don't have a strong opinion on what might be missing. They seem to be constantly upgrading their products.
The solution could use some more tutorials to help brand new users figure out how to use the product effectively.
For how long have I used the solution?
We're not really using the solution so much as testing its capabilities and discovering its resources. We've been doing this now for about two months.
What do I think about the stability of the solution?
The solution has been pretty stable. I haven't had any downtime whatsoever, or any disruptions or anything of that nature. There hasn't been any lag in service. It's been good.
What do I think about the scalability of the solution?
The solution is very agile. It's very easily expandable too. You're able to integrate different applications or different interfaces with this platform. It's actually quite flexible, I should say.
That said, at this point, we don't plan to increase usage. We're still learning about the product. We hope, in the future, if we take it on, we will be able to expand it.
How are customer service and technical support?
Due to the fact that we haven't had any issues yet, and we've been using the solution for a short amount of time, we haven't needed to contact technical support. If I need to in the future, I will. However, at this point, I can't speak to their level of service as I've never used them.
How was the initial setup?
We did not find the initial setup complex. Our engineers, who handled the implementation, found it to be quite straightforward.
The deployment process was fast. I can't recall the exact number of hours it took, however, it was not a drawn-out process.
Maintenence seems to be minimal, however it would be helpful if there was someone on staff to maintain it as needed.
What about the implementation team?
Our engineers handled the implementation. We were able to do everything in-house. We didn't need assistance from consultants or resellers.
What's my experience with pricing, setup cost, and licensing?
The solution offers a monthly subscription model. That's what we use. I recall it being about $90 a month. They do have different tiers.
Which other solutions did I evaluate?
We're currently doing a case study on this specific solution. We didn't look at other solutions.
What other advice do I have?
We don't have a business relationship with Appian. We're just customers.
We're most likely using the latest version of the solution.
I would definitely recommend the solution and invite other companies to try it out. They even have the trial edition. That way, you can test the solution before having to purchase the application edition. If you decide to go forward, it is $90 per user per month. They have the enterprise edition as well which is a bit more.
The solution is that it's available on different devices as well, which makes it very flexible and easily adaptable to a lot of different environments, including Windows, Linux, Mac, and Android.
The product also caters to all sizes of companies, whether you are small or large.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?