Appian Review

It has greatly improved efficiency and effectiveness as well as making continuous improvement possible


What is most valuable?

Being able to model requirements in BPMN 2.0, get agreement from business and IT, and then have Appian BPMN 2.0 compliant engine execute the diagram. This has created executable requirements and speeds up the SDLC process greatly.

How has it helped my organization?

  • Transparency of process flows, including number of instances of the process in-flight
  • Identification of bottlenecks,
  • Average time to completion of tasks and process, etc.

The employee onboarding process went from a mass email saying who is arriving for their first day, and just hoping all the things necessary got set up: phone, computer, badge, desk, login accounts, role specific access and accounts, etc. The Appian platform took from a blind mass email to full transparency with reporting, and greatly improved efficiency and effectiveness, as well as making continuous improvement possible.

What needs improvement?

Form creation and SAIL proprietary language still basically require programming. The claim a BA type can do everything is hogwash. They should be honest and say a developer is needed for web service integrations, etc. and complex forms; and a BA type can do the rest - requirements, architecture (collaborating with architects), design, process model, testing, deployment, and support. That is incredible powerful, but to say a developer is never needed is a lie.

For how long have I used the solution?

Two years.

What do I think about the stability of the solution?

Very few.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Poor. Very helpful at times and willing to go above and beyond, but very expensive, so overall poor.

Which solution did I use previously and why did I switch?

Yes. IBM, Oracle, and Activiti open source. A different organization I was with selected Appian.

How was the initial setup?

Complex: Data strategy and authorization to push data to the cloud was a big hurdle. How organizational data is going to be pushed to Appian, updated by Appian, and pushed back to the organization with or without approval steps needs to be planned and executed strategically.

What's my experience with pricing, setup cost, and licensing?

It is expensive, but powerful. I would recommend comparing against cheaper licensing products and open source.

Which other solutions did I evaluate?

No.

What other advice do I have?

Have 20% of a programmer as a resource, plan the round trip data integration, and get all approvals needed.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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