What is most valuable?
Appian is a very low code platform. It's very easy to learn and use. It provides a lot of built-in functionality to address common business use cases, like user and task management, record and data management, and robust reporting on both business and process data.
How has it helped my organization?
Appian has greatly improved how quickly we are able to build and deploy technology solutions for our business partners. We're delivering a lot more than we used to and at a lower cost. It has proved especially useful for building regulatory applications, which are usually very time-sensitive and have to be delivered very quickly with hard deadlines.
What needs improvement?
The main challenge with Appian has been our inability to customize the user interface. It has it's own built-in UI components and doesn't provide much flexibility to customize or extend those components. This is becoming less of a problem in newer releases of the product as they continue to enhance their UI capabilities and introduce new slick features, such as sites, billboards and embedded interfaces.
For how long have I used the solution?
More than four years experience spanning development, deployment, and administration for versions 7.4 through 17.3.
What do I think about the stability of the solution?
No, we have not encountered any significant stability issues with Appian. The product is very stable across all its different versions.
What do I think about the scalability of the solution?
We have been able to easily scale Appian to meet our needs and haven't hit an upper threshold yet. We've encountered performances issues now and then, but we have always managed to resolve them through code, configuration changes, or additional hardware.
How are customer service and technical support?
Appian technical support is generally good, especially for high severity issues. They are usually able to quickly bring in experts who can be very helpful in quickly narrowing down issues and driving resolution.
Which solution did I use previously and why did I switch?
We wanted to consolidate multiple existing legacy desktop applications into one unified web-based platform and Appian was one of the best options available.
How was the initial setup?
Pretty straightforward, since we had people with the necessary foundational system administration background, and Appian was very engaged early on to help us get up and running.
What's my experience with pricing, setup cost, and licensing?
I don't have enough exposure to pricing and licensing.
Which other solutions did I evaluate?
Oracle BPM, Pega, and D+H.
What other advice do I have?
Excellent BPM tool: The best among all the ones I've tried.
To get the most out of the product, put the right team in place first. Follow the Appian recommended setup/development/initial rollout best practices and do things right the first time.