Appian Review

Defines activity ownership, streamlining productivity; we can also see process bottlenecks

What is our primary use case?

We use for this solution for organizing and distribution for supermarkets, for coordinating the disposition of expired goods in the supermarket.

It is also used internally, to structure the budget; also for task scheduling and tracking.

How has it helped my organization?

It has improved the organization by defining activity ownership. When we give ownership to the right user, processes go very fast. Before it wasn't very good. It was slow. Now, with this application, you can see the bottlenecks, where the business processes is slow. There is a lot of information from it. 

What is most valuable?

  • I think the interface is a good feature because it's simple to use and you can quickly develop the users' interface. 
  • The Application Designer is also very user friendly. 
  • There are a lot of plug-ins that you can use and, for the most part, they are free.

What needs improvement?

Something they need to improve is, it is difficult to catch errors. When there's an administration error you can't catch the error, and it is there until the administrator addresses it. This is a problem because if you are the developer, you try to catch the error but you can't. The process will stop. There is a workaround but it would be pretty cool of you could catch the error before. 

Another limit is the reporting. The reporting is not as good as in similar products. They need to improve on that side.

They could also improve the dashboards.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

We haven't encountered any issues because we use small processes. We have not had any problem with the amount of work or data it can handle.

How are customer service and technical support?

Their technical support is good. There is a community which will, for the most part, answer problems. But if you have a big problem and you need support from Appian, they are a little slow, but they are good; they provide good answers.

Which solution did I use previously and why did I switch?

We didn't have previous solution.

How was the initial setup?

No it was not complicated. It was simple.

What's my experience with pricing, setup cost, and licensing?

It's good value for the price.

Which other solutions did I evaluate?

I only saw demos of Pegasystems and IBM. We selected between Pega, IBM, and Appian. Appian was cheaper than the others when we saw these three solutions. As of now, I don't know about the pricing.

What other advice do I have?

Be sure to use the product in the correct way and don't ask the product to make up for experience in BPM.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More Appian reviews from users
...who work at a Financial Services Firm
...who compared it with Pega BPM
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