BeyondTrust Remote Support Review

Feature-rich, secure, and allows for recording and auditing of support sessions


What is our primary use case?

We are a solution provider and this is one of the products that we implement for our customers. It is used for providing secure remote support and allows you to control the support staff. You can see what they were doing on the machines and provides them the ability to work in a secure manner. It is done through a secure connection, where everything is recorded and can be audited.

What is most valuable?

This is a very secure product.

There are a lot of features available.

What needs improvement?

Technical support for this region can be improved.

For how long have I used the solution?

We have been working with BeyondTrust Remote Support for a few months. We have really just started selling them, so we don't have a great deal of experience yet.

What do I think about the stability of the solution?

The is a stable product.

What do I think about the scalability of the solution?

This solution is scalable and can support a lot of users.

How are customer service and technical support?

The technical support is okay, although, for this region, it is a little bit tougher. They are expanding the market but I think that at the moment, they are not focusing on non-EU countries.

How was the initial setup?

It is easy to deploy. It can be an on-premises physical appliance or a cloud-based virtual appliance deployment. You just need to set the policies and the users.

What's my experience with pricing, setup cost, and licensing?

It is an expensive product, although it is secure and of high quality.

I would prefer that it was more affordable.

What other advice do I have?

In summary, this is a really nice product that is really secure and I can recommend it to other users.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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