BeyondTrust Remote Support Review

Valuable feature: screen sharing.


What is most valuable?

Screen sharing and remote in ability.

How has it helped my organization?

Has helped our Support Teams become 100% more productive and pleases our customer base internally and externally.

What needs improvement?

Mobile. Need more inroads into Apple devices.

For how long have I used the solution?

5 years

What was my experience with deployment of the solution?

None. Between our expertise and the installation pro from Bomgar on the phone, we had no issue whatsoever.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

10 out of 10. They have great participation, knowledge, ownership and communication.

Technical Support:

10 out of 10. Once again we have yet to stump them.

Which solution did I use previously and why did I switch?

How was the initial setup?

It was straightforward AND complex. We replaced a web based solution (LogMeIn) with a device based solution. The complex part was fitting it into our environment.

What about the implementation team?

In-house.

What's my experience with pricing, setup cost, and licensing?

They sales people are great. Don't be afraid of asking for a specific price - they will be open and honest.

Which other solutions did I evaluate?

Yes:

  • LogMeIn
  • Remote USA
  • Webex
  • Screenshare
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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