Bomgar Remote Support Review

Valuable feature: screen sharing.


Valuable Features

Screen sharing and remote in ability.

Improvements to My Organization

Has helped our Support Teams become 100% more productive and pleases our customer base internally and externally.

Room for Improvement

Mobile. Need more inroads into Apple devices.

Use of Solution

5 years

Deployment Issues

None. Between our expertise and the installation pro from Bomgar on the phone, we had no issue whatsoever.

Stability Issues

None.

Scalability Issues

None.

Customer Service and Technical Support

Customer Service:

10 out of 10. They have great participation, knowledge, ownership and communication.

Technical Support:

10 out of 10. Once again we have yet to stump them.

Previous Solutions

Initial Setup

It was straightforward AND complex. We replaced a web based solution (LogMeIn) with a device based solution. The complex part was fitting it into our environment.

Implementation Team

In-house.

Pricing, Setup Cost and Licensing

They sales people are great. Don't be afraid of asking for a specific price - they will be open and honest.

Other Solutions Considered

Yes:

  • LogMeIn
  • Remote USA
  • Webex
  • Screenshare
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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