IBM Kenexa Review

It helps us resource and search for candidates in an efficient manner.​

Valuable Features

The streamlined, simplicity approach of Kenexa makes it simple for me to navigate.

Improvements to My Organization

It makes us, I think, more efficient when it comes to candidates and making sure that, with the candidates that we have, we are able to resource and search candidates in an efficient manner.

Room for Improvement

As with pretty much anything, it could be more efficient.

No solution's perfect but in the same token, that's not for me to decide. I'm just looking at it being user friendly for what I'm doing, and that's providing great talent to our company. As far as being a user of it, I don't see any problems as of right now.

Stability Issues

I think it's very stable, I don't see it going anywhere anytime soon. I have not encountered any stability issues at all.

Scalability Issues

No scalability issues either. On a broader scale, I think it's a great program that we could use. I think a lot of companies are using them now; using Kenexa a lot more now.

Customer Service and Technical Support

I have not recently used technical support; I haven't had any opportunities there at all.
We do have technical support available to us. We have a person who's in charge of tech support. That person, if she has any kind of problems that we have in the field, we send it to her and she gets us an answer back. She does it in house, and then if she needs to take it outside of corporate headquarters, she'll go there as well.

Other Advice

The most important criteria for me when selecting a vendor are transparency, reliability, and also reputation.

Basically, for what I use Kenexa, it's good for me for right now. It's perfect for me right now, if I have any opportunities as far as from a technical standpoint, I know I'm going to answer within a day or so.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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