IBM Kenexa Review

It's helped us align engagement information with business strategies and link addressing some of those issues to better business outcomes.

What is most valuable?

The most important features are that the instrument can be customized, that we can get important and relevant data about our employees, and the responsiveness of our client team from IBM has been phenomenal. It's been a real partnership.

How has it helped my organization?

It's given us data from which to make better decisions about what we need to do in order to have a highly engaged workforce. It's helped us specifically align the engagement information with business strategies and link addressing some of those issues to better business outcomes.

What needs improvement?

I don't know if the issue is what can be improved upon in upcoming releases. It's about understanding how we can adapt and be more flexible, because the survey that we've been doing is one of those point-in-time surveys and not real time. The minute we roll it out, the organization changes, and then all of a sudden there are issues such as, “This isn't my team. How am I supposed to manage this data?” There’s probably a solution that exists already with IBM or Kenexa. I'm just not that familiar with it.

The team didn't find the reporting tool that easy to use, in terms of pulling their own data, slicing and dicing it, combining groups. Some of them did, but for the most part, it felt like a bridge too far. With regard to our managers using it, the minute we saw that some of the HRBPs were having an issue with it, we didn't even dare suggest that our managers run their own reports.

What do I think about the stability of the solution?

As a platform, it is highly stable.

What do I think about the scalability of the solution?

It is highly scalable.

How are customer service and technical support?

I haven't personally used technical support. I think my team has.

Which solution did I use previously and why did I switch?

I wasn't involved in the original decision to get Kenexa. I'm involved in our ongoing decision to remain with Kenexa.

How was the initial setup?

I wasn't involved in the original setup.

Which other solutions did I evaluate?

For us, the decision isn't, do we use another solution? The question is really: Do we use a solution? It's not about another solution. Do we try and create something? Do we do something more informal? I think that the 2016 IBM HR summit convinced me that we need to continue to do some of the work we're doing, and maybe even get more sophisticated and work with IBM to do something more sophisticated than what we've been doing.

The most important criteria for me when selecting a vendor to work with is, in general, value for money. Their understanding of our business needs and how that solution really solves a business problem or helps us avoid one. Also, we look for a responsive, flexible partner, and that's what we have with our team, with IBM’s Rob Ball and the team in London.

What other advice do I have?

Definitely consider it. I knew Kenexa before they were IBM, and at first I thought, "Oh no, here we go, get swallowed up by this big, mammoth organization." Now I think that being part of IBM just means that I've got a whole rich array of other things to choose from that can plug and play with some of the other solutions. I think there's been real value to having Kenexa be part of IBM, and I think the 2016 IBM HR Summit was one of them.

I think they've got a smart solution. I want to see what else we can do with Kenexa, and I think that they're part of an outstanding culture of customer service.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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