CA APM Room for Improvement

Anonymous avatar x60
SeniorTe4977
Senior Technology Officer at BMO Financial
Its profiling. The uniqueness instead of me looking at sampling data, I need to know the m-1 event that actually triggered my scenario where that m event caused a catastrophic event, like a ripple effect; I need to know that m-1. What triggered my major event means I need to understand the event that triggered it and before the cause of that event itself. If I don't know that, and if I look at it from 10,000 feet, it's going to look like a blimp, but actually if I get into it, it's so nasty there. Without understanding that gap, no APM product can claim itself to be an APM product. The only drawback of this product that CA has, actually it was Wiley product they purchased and they started adding patches on top of the Wiley product to make it an APM dimensional product, but it is a sampling product. Essentially it means it samples one every 15 seconds. A lot of things happen in that 15 seconds especially when its financial transactions. If you miss one spike within that 15 seconds, that means you are looking data from a 1000 mile height, which might not look like a problem until you go and take closer look. The way the product itself is it allows you to identify a problem area but not exactly tell what the problem is. It is like you have a problem good. 15 years ago it would better to know that I have a problem and I have a problem in a specific area it works better. Now, the speed at which the technology and the customers are moving on, I need to exactly know what my problem is right then and there. That is a huge gap with CA APM. No predictability and pattern analysis is hugely dependent on the sampling. In today's financial world, your individual attention is your success path for your business growth. That means, the more I get a product that suits me exactly, that means I am unique. Even if I transfer two dollars, I am unique in my own nature as a customer. If I get mixed up with a bunch of other boats, folks who are doing one dollar $10 and I get my product customized to them, that means I'm not being individually identified as a market. The same goes with your application dynamics as well. If you are not able to do that individual identification of spikes and surges use cases, you are not looking at it very closely the way the market is actually driving you to look at it. Other than, that it is a huge relief. We had nothing before, so something is better than nothing. View full review »
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Delbert Larsen
Senior Admin at Northwestern Mutual
In order for the tool to be successful, at least in our organization, it will need to have more self-serve features for implementation, instrumentation, and then modification of metric data from the APM. At least for us, that is what I am seeing in our neck of the woods, empowering developers to do what they want. If I can give the tools to the developer to self-serve, get them good documentation, and make it really easy for them to use, they will use it. The tool is not where it needs to be. I do not think a lot of the newer-aged, new-school developers that are coming out of school really know about how to leverage these products. Think about it. You are a computer science major, you just graduated, and a lot of these folks have been playing with some of the new tools in school. So, I think there is a miss for some of these people. Not that the products themselves could stand side-by-side with some of the new ones. There are just more opportunities and I think it is more about trying to get some of the developers empowered and I think this is probably the biggest opportunity for CA and the APM space. I am hopeful that our people in our organization will like the triage and dynamic mapping. APM has been good in the Java space, and less good in the everything else. So, Java has been like their bread and butter. .NET instrumentation of the browser timer, used to call it BRTM, I don't know what they call it now, but it is basically getting closer to what the experience is for using the website. It hasn't been that great for the .NET. It is good in Java. Now, I would like to see better stuff in the .NET layer, because that has been more important for our organization. Right now, I am playing with some of the node components, so I am hopeful that some of the newer, hotter, fancier languages that people are using will work right with the node stuff. The documentation is kind of so-so. We started playing with another product, which is New Relic, and their documentation is actually really good. It is very thoughtful, logically laid out. When you compare it to CA, I think there is an opportunity there. View full review »
Anonymous avatar x60
SeniorITbd1c
Senior IT Manager at a energy/utilities company with 1,001-5,000 employees
The APM SQL feature doesn't perform like we would like it to, and we actually have some open cases that are working through that. I know that's a new feature with 10.5, so it may be one of those things that gets a little better. But I would like to see that improved because, although it's not a major problem, we feel like it should run faster. View full review »
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Hui Wang
Technical Service Owner for Monitoring at BCBS of NC
CA has been very famous for the mainframe. I think that's actually the edge, by the way, for CA products, as there are many, many dotcom products that don't touch mainframes. I think that CA should still keep that. The area where CA is changing is, I'll give you an example. The fresh technology should have been out a long time ago. But it appears to be we're catching up on the UIM, because Microsoft basically says they are not going to support the fresh, starting next year. That means they are a little bit behind on the waves in the architecture, etc. I think that can be improved. Another thinking is, if the developer can get to the level-1 engineer level, they will develop a better product. I suggest the developers at CA really work as a level-1 engineer, because then you have a different sort. View full review »
Anonymous avatar x60
AppMonitoringLead089
Application Monitoring Lead at a tech company with 1,001-5,000 employees
One of the areas that I think needs improvement is the central management of the agents. I know that CA has started working toward this in its current releases with APM Command Center, but it still has a long way to go. One of the hardest things about the upgrades is upgrading all of the agents. Another thing that is difficult is when you need to make a configuration change to a set of properties, it has to be done manually. I believe all these things are on the future road map of the product, but right now they are a major hurdle for us. View full review »
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DanielAddo
Performance Engineer at Lowe's Companies
My production environment is still way back in the versions. I am only trying a sandbox of the newer technology. I have not yet exploited what it can or cannot do to the fullest. However, I am going to upgrade everything to the latest version level by the end of the year. Hopefully, next year when I have to come back to CA World, I will be able to tell you more about what I would like to see, if anything. I would rate it as a nine out of 10. The reason why I am not going to 10 is documentation needs to be centralized. I keep saying this. It is all over the map. It is not easy to navigate to get documentation on CA APM. If it is all centralized, it would be a lot easier. View full review »
Anonymous avatar x60
SolutionEng112
Solution Engineer at a tech company with 501-1,000 employees
I know they are working on a more dynamic agent that will be able to evaluate the application and instrument based on what it is finding. I think that is fantastic. Getting that agent deployment simplified would be an amazing thing. The upcoming changes for the deployment process of the agent will help a lot, in that others have gotten to that point first. View full review »
Anonymous avatar x60
ITTechni9ef4
IT Technical Integrator Level Iv at a financial services firm with 1,001-5,000 employees
While calculators are present, they don’t support the ability to create a custom calculation on a metric. To do this, a custom JavaScript calculator must be built. The dashboard functionality is what one might expect from the early 2000s. The dashboard tools need a significant update in terms of the widgets that are available, usability, and ability to modify how data points are labeled. The custom report functionality also needs to be updated with the ability to apply different widgets, rather than just a line graph, and the ability to modify how data points are labeled. The capability to execute a shell command on an alert condition is present. However, the implementation makes it difficult to find potential use cases. In our environment, it’s unfortunately something we are unable to make use of, at least directly. In short, CA APM is not a tool I would recommend for implementation of self-healing. However, it can be used to automatically advertise that a condition under which self-healing should be kicked off exists. .NET agents are not at par with Java agents and there is a gap that needs to be closed. View full review »
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Shaun Recco
Service / Resource Manager of Desktop Engineering at a financial services firm with 1,001-5,000 employees
There are a lot of improvements to be done. One particular area is in the area of automation. That's a big thing for me. * In my personal opinion, it's a bit of a weak point. I believe that they know that, and that they're working towards it. I would love to see that. I think they are heading down the right road. It’s a sound product. * In APM, in triage, it's all about time and less effort. If an outage bridge or a severity breaks out, I want less people on the phone. I want a small group of individuals. I don't want every head of department on that bridge for hours on end. There are a whole lot of ways. That's a soft cost; but it's a cost: absolutely. * I want to see more automation out of these products, especially in identity management. As we virtualize, and as we become more mobile, I want identity management to seamlessly move with the user and applications and systems. That's a hard nut to crack. I have very high expectations for these tools. If it takes me more than a matter of minutes to identify a problem, it's not good enough. There's still a lot of growing to do. A lot of it is internal growth, too. It’s not just CA. It's not their fault; but our own company needs to adopt certain practices and change our ways. We need to be more open too, I guess, with more internal collaboration to use the tool to its full potential. View full review »
Anonymous avatar x60
VpEnterp9d96
Vice President, CTO Office - Global Enterprise Tools and Automation Lead at a insurance company with 1,001-5,000 employees
We have pretty much every tool we need. What I need for this tool to be able to demonstrate is that it totally surpasses the competition. My partners are not just concerned about the back end of the system, they're are concerned about the users and what is happening to them. The user experience is everything. And it’s not fully baked into the equation. We are potentially going to buy a different product. View full review »
Anonymous avatar x60
Ken Black
Director of Technical Projects, Client Services, FIS at FIS
One of things that I've noticed is that in the desktop product there are some features that are really nice that are not available in APM WebView. I know that there's a concerted effort to make sure that everything will be included in the WebView portion of that, but it’s not there yet. I actually spend most of my time using Introscope, because of those features that are really useful to me personally. View full review »
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Max Lukovsky
Manager at a financial services firm with 1,001-5,000 employees
Looking forward to the growth and maturity. We're looking to standardize, reduce the number of tools and collapse them into one. I think that CA's been listening to the customers and have been moving to that direction. Looking forward to another journey. View full review »
Anonymous avatar x60
ArnabMukhopadhyay
Enterprise Architecture Leader at a construction company with 5,001-10,000 employees
Some of the reporting features. we are running maybe two versions behind, so we haven't explored the reporting functionality. I believe the latest version of APM 105, there is a reporting capability, which we would like to leverage when we do the upgrade. But I think that was something which was missing. Right now, if I need to run some reports, I need to run some manual queries, which is very time consuming. Hopefully in the later releases, which is out there, we can explore the reporting functionality. There are some features that I would have like to see, which are not there in the current version. View full review »
Anonymous avatar x60
RichardJones
Technical Advisor at a healthcare company with 1,001-5,000 employees
Client-side JavaScript monitoring, so we can have that end-to-end from the client all the way back to our host areas. View full review »
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Felipe Silva Castro
Support Analyst at a financial services firm with 501-1,000 employees
The CA APM workstation OneClick. I see a need to improve this integration. The CA APM Comand Center is very good, on paper, but in pract does not work in the best way, this promises to be a and indispensable feature of the product, but has much to evolve. View full review »
Anonymous avatar x60
Vish Dadireddy
Vice President at a financial services firm with 1,001-5,000 employees
It is a technology with a lot of things going on. We'd like some use cases to help us configure APM for dashboards and reporting. Migrations from one version to the next are always a battle and we have to involve architects and other consultants to help us with upgrades, which is expensive. It’s enabling technology, so we shouldn’t be spending so much time and resources managing the application. View full review »
Add helciojr
Helcio Jr.
Business Solutions and Innovation at a tech consulting company with 51-200 employees
From my perspective, as I had the opportunity to evaluate CA APM compared to other vendors, one of the improvements we highlighted which would be necessary to improve the targeting interface is to make it more user-friendly and current. View full review »
Anonymous avatar x60
Infrastr3a62
Infrastructure Analyst at a energy/utilities company with 1,001-5,000 employees
The ability to dynamically create dashboards. Right now, we do custom dashboards. Everything is created manually. If there is a way when we deploy the agent it can automatically figure out how the application is set up, so we do not have to manually create everything, it would save a lot of time. It needs to be more intuitive. View full review »
Anonymous avatar x60
SystemsEng322
Systems Engineer at a tech services company with 51-200 employees
It's got a steep learning curve, although some parts of it are easy to use. I also know that CA is doing a big push to play catch-up to get the UI to be a little more streamlined, easier, and intuitive to use. Hopefully when they do that, they'll have an advantage over other solutions out there, like AppDynamics. View full review »
Manish parikh li?1414333967
Manish A. Parikh
ESM Engineer at a aerospace/defense firm with 1,001-5,000 employees
I think my biggest feedback from a negative perspective would be the presentation layer, which I think they're already working towards. The user interface, that presentation layer, I think that's already coming in the next few iterations, so I'm looking forward to that. That has been a big challenge for them. Then also there's a lot of integration right now from within, which will be very helpful also. Mainly, on the customer experience manager side, it would be great if they could integrate that into the existing user interface. View full review »
Anonymous avatar x60
ITLeadere3b9
IT Leader at a financial services firm with 1,001-5,000 employees
Release new features, but in an intelligent way. We need more capabilities to analyze the information that tools collects; for example, using artificial intelligence, or something like that. There is a lot of artificial intelligence, for example, in cars, and other things. These technological advances has not been translated to the monitoring tool yet. We would like something like AI in monitoring tools. There is a lot of information to correlate and useful information to obtain about what is happening in the company's systems. View full review »
Anonymous avatar x60
DeepanshuArya
Services (APM) Consultant at a tech vendor with 51-200 employees
There are various areas which have room for improvement: * First of all, the product team has to design something with which we can showcase the complete call graph of any transaction and overall health of the application. * There is a need to improve the Team Center functionalities and performance, as it doesn’t work properly in a vital environment. * There is a need to develop any utility to auto-schedule the Investigator report. * There is a need to design a function with which we can export the transaction trace in PDF or in any other format. * There is a need to increase the traffic-handling capacity of TIM and discover another way to monitor business transaction via CEM instead of port mirroring (SPAN). Hence, some clients don’t allow mirroring traffic that has confidential data from the business perspective. * The product team needs to work on the product’s architecture because the number of server requirements is very high compared to the other competitors. For example, if we need to monitor a large number of agents, then we require 4-5 machines for the APM solution installation. On the other hand, the competitor can handle the same number of agents by using only 1-2 servers. (I am aware that the APM capacity planning and hardware sizing depends on the number of metrics that will be monitored.) View full review »
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Mike-Miller
Principal Analyst at a comms service provider with 1,001-5,000 employees
I think as we're all moving forward to automated deployments, it'd be nice to have that out-of-the-box with this product. Also, scaling it, the data nodes writing automatically would be a very nice feature. View full review »
Anonymous avatar x60
SrConsultant841
Senior Consultant at a tech company with 1,001-5,000 employees
They need to add support for new frameworks, or at least provide a broader guide/perspectives to add them to monitoring specific agents to retrieve metrics with thresholds as a reference to guide the customer as to where they must go to achieve this. View full review »
Anonymous avatar x60
Principad76c
Principal Developer at a tech services company with 10,001+ employees
Data organization and creation of those dashboards. These seem to be getting better in the newer versions. Also, distribution and version control. View full review »
Anonymous avatar x60
Félix Mendes Sutarelli
Computer Technician at a tech services company with 1,001-5,000 employees
Currently, we have in our park 600 servers monitored with the APM, and we have on average 2000 applications still to be included in the monitoring. As our environment is very large and we support all of them with a team of about 20 people, we cannot verify all the logs looking for these errors. So, we set up rules in APM to warn us when the application starts to present errors, and we already interact directly with the development team to handle these errors. This is also true for the average response time. The tracers use the same ones when a more in-depth investigation of the problem is necessary to discover the exact point of the problems that we are investigating. The creation of a report is an area with room for improvement. The reports are a key part of APM in my vision because it is through them that we manage to generate the evidence to direct the development team and operational support to address. However, we can not extract the information of the tool through reports. We have needed several times to use screen print screen, CTRL + C and CTRL + V. I cannot change the font, color, size, bold or any text I put in the report, I cannot change the page size among other things. We have vital information in the tool that we cannot extract as topology changes, application topology design, type-separated error relationship, and so on. View full review »
Anonymous avatar x60
Juan Miguel Giménez Mora
Senior Quality Consultant at a tech services company with 10,001+ employees
* User interface customizable components * Being able to establish relations with source code * Being able to add some custom add-ons, such as graphical add-ons and/or computes * 1.- To solve the lacks of nice graphical components i think that this area could be opened to parterns and community. If you develop some mechanism to add graphical components, with angular,etc, giving a template in some way that we can add your own html,css and javascript, community will generate his own widgets and share via marketplace, so they will improve your software and make it more visually appealing, etc to 1 or more application or context, althoug it be manualy . View full review »
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reviewer610167
Principal Consultant at a tech services company with 11-50 employees
I would like them provide more guidance on specific tuning of monitoring options to avoid unacceptable overhead. This has proven to be a little bit of a challenge, particularly in the cross enterprise CICS monitoring overhead, which we are currently working through with CA. They have been very helpful in advising us with this. View full review »
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manageri411417
Manager Information Technology at a Consumer Goods with 1,001-5,000 employees
CA has very recently upgraded its “Browser Response Time Monitoring”, as it was previously known. CA has been listening to its customer requirements, and the Digital Experience Collector is a positive step forward. Unfortunately, my application is Java version 6, and CA has removed support for Java 6 starting with CA APM, Version 10.5, where the Digital Experience Collector is available. View full review »
Manish parikh li?1414333967
Manish A. Parikh
ESM Engineer at a aerospace/defense firm with 1,001-5,000 employees
User Experience is a BIG one. Integration of all of APM components into one swift deployment. View full review »
Anonymous avatar x60
ITAdmin049
IT Admin at a tech company with 1,001-5,000 employees
In my opinion the are some areas for improvement: * CEM setup is significantly more complex to set up than Introscope, more automation of transaction detection will be useful. * Command Center should be integrated in the Web environment and the server part should be integrated in the MOM. * Support for commercial solutions (Oracle Coherence, e-Business Suite and other market leading solutions) is sometimes limited. Official fieldpacks from CA can surely improve this point. * TeamCenter needs a little more maturity, although I know it is a new feature. CA is working on it. CA should provide new use cases for this new feature in order to adopt the new Team Center. * End-to-end visibility of transactions in complex environments is not always satisfactory (for instance, transactions crossing OSB). View full review »
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Tomás Krejcík
ICT Consultant, Experienced Manager at a tech services company with 1-10 employees
The product fits its functions. The presentation layer is nice for me. However, what I would like to improve is its integrations with the dashboarding of other CA products. View full review »
Anonymous avatar x60
Roger Salinas
Network Engineer at a financial services firm with 1,001-5,000 employees
I would like to see better integration with third party monitoring applications from an API perspective. We could inject information, such as metrics, and state health, and be able to put it into one view. For example, we have SolarWinds, Microsoft SCOM and Operations Manager. I think those are the three biggest ones including CA. View full review »
Anonymous avatar x60
ManagerSe046
Manager Systems Application at a manufacturing company with 1,001-5,000 employees
One of the challenges is agent releases. So as we employ agents, they are done relatively manually. A little bit of automating of agent release would be helpful. View full review »
Add jaideepsinghsra
Jaideep Singh Sra
Consultant at a tech vendor with 1,001-5,000 employees
Based on my experience with the product, I found two areas which can be improved on in future. Firstly, the APM upgrade procedure is a bit complicated with compatibility issues which can emerge like between agents and EM/Collectors. Secondly, the CA documentation/Knowledge Articles on the product can be improved. View full review »
Anonymous avatar x60
PrincipleSysEng178
Principle Systems Engineer at a insurance company with 1,001-5,000 employees
Continued improvements with the integration of the URL and the ability to use AWS would be great. Understand that it may at first potentially break your application, but it might just be a case that maybe it's just poorly written and it's not Interscope that's the issue. View full review »
Anonymous avatar x60
SeniorEn3a32
Senior Enterprise Engineer at a financial services firm with 1,001-5,000 employees
There is a new capability, a bootstrap agent. I am excited about that. I have used another product that did a similar dataset. That helped with the agent upgrades, which are a major problem, because you only have a handful of clusters, but you have thousands of agents. I have not seen it in operation yet, the bootstrap agent. We will be able to download the new version. Also, the ACC, we will be able to manage the agents remotely. The interface is getting a little old, but the functionality is a major deal to me. View full review »
Anonymous avatar x60
Junaid Wahab
Systems Solution Analyst III at AmerisourceBergen
It could be faster. For example, when we are upgrading the product, it takes a lot of time and there are a lot of things we have to do manually. If a lot of it could be automated it would really help. View full review »
Anonymous avatar x60
TechAppLead724
Tech & App Mgmt Project Lead at a tech services company with 1,001-5,000 employees
I would like the ability to see a full end-to-end path of a transaction. I know the next version will be getting closer to that. I’d also like to see it get to the root cause of the issue faster. Some of the visual aspects of the current version and reporting need to be improved. I know that you are fixing all this. It's a little harder to do some of this because I know so many of the things that are coming up. View full review »
Anonymous avatar x60
Technica0bbc
Technical Delivery - Core Systems at a energy/utilities company with 10,001+ employees
I don’t believe that there are many improvements from the product point of view, as the future upgrades which are coming will solve many of our issues. View full review »
Anonymous avatar x60
Frank Villarreal
Software Developer / Technical Lead at a financial services firm with 1,001-5,000 employees
I'd like to see the REST APIs, and specifically, refined. I believe that is one of the newer things that has been polished with the 10.5 release that's coming out. I look forward to that. Other than that, I'd like to see more integration between nodes. For example, if there's a problem that arises in one server, I want to be able to drill down into it and have it automatically jump over to the next node and to see the continuation of the issue. I have not rated it higher because I’d like more integration and more bells and whistles. View full review »
Anonymous avatar x60
ITAdmin009
Applications Engineer at a financial services firm with 1,001-5,000 employees
* Automation of monitoring configuration for all applications * Differential analysis View full review »
Anonymous avatar x60
PraveenPathi
Sr Infrastructure Engineer Cloud Automation & Tools at a insurance company with 10,001+ employees
We haven't implemented the latest released version yet but I do believe there's a lot of improvement needed. There's a lot of room for improvement in administration which I believe CA APM is slowly getting there, with their Agent Command Center. However, the interface and management of the entire APM infrastructure should exist via GUI. View full review »
Anonymous avatar x60
TechSpecialist929
Tech Specialist at a financial services firm with 1,001-5,000 employees
The biggest area of improvement of APM is with the GUIs. Many of them are quite clunky and dated. For example, there is the thin client which doesn’t have all functionality, and then there's the thick client which has three different modes -- investigator window, management module window, and console window. View full review »
Anonymous avatar x60
Daniele Elia
Senior IT Consultant, System Engineer & Developer at a tech services company with 201-500 employees
The new experience center needs some improvement to works with all the attributes, but it offers great potential. View full review »
Anonymous avatar x60
SeniorDea3bf
Senior Developer at a tech vendor with 1,001-5,000 employees
It should be easier to install or set everything up. I think that they are trying to add the artificial intelligence to the triage, so we are waiting for that. View full review »
Anonymous avatar x60
Félix Mendes Sutarelli
Computer Technician at a tech services company with 1,001-5,000 employees
* Report * Management module * Dashboards View full review »
Anonymous avatar x60
ServerEn19d0
Server Engineer at a consultancy with 1,001-5,000 employees
I think the new version of APM is going to a new dimension. It really covers the cloud platform. They covered up and they abstracted the layers of the infrastructure and they're giving it an analytics tool as well. Instead of just putting monitoring in place, they are coming up with an analytics solution as well. If they can come up with a use case of machine learning and artificial intelligence it would be even more useful. View full review »
Anonymous avatar x60
SrSWSysEng052
Sr. Software Systems Enginee at a insurance company with 1,001-5,000 employees
There needs to be more ability to report on the performance of the applications, so you could easily have a report run and give you all your performance stats for an application at the end of the month, or week, or after a release. This currently is not easily done, and you can’t schedule it. View full review »
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Dhiwakar Jayakumar
Assistant Manager - IT Networking at a financial services firm with 501-1,000 employees
Out-of-the-box report templates need to be incorporated. Agent performance reports and transaction statistics report need to be incorporated. Agent performance reports will help us to monitor agent communication and availability. Transaction statistics will help us to monitor what are the transactions flowing into the system. LDAP and EEM integration should be simplified like in other CA Solutions. View full review »
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Andrey Rafael
SR Server Support Analyst at a comms service provider with 1,001-5,000 employees
For diagnosing problems, and considering that all products are connected to CA APM, it could indicate in the initial view or dashboard which layer - front end, middleware, back end - is most likely the source of the problem. Today, we can find the problem, but it requires three or more clicks. Regarding creating dashboards, CA APM needs an enhancement to support building models in HTML5. View full review »
Anonymous avatar x60
SolutionEng112
Solution Engineer at a tech company with 501-1,000 employees
I think CA is on the right track. They’ve listened to their customers. They are working on making the product so that the data is more effective, the interface is more intuitive, allowing users to use the product successfully with less need for training or for monitoring teams to be experts in their applications. Work is also underway to improve the tasks of administration and deploying/maintaining agents. View full review »
Anonymous avatar x60
Reviewer578811
Application Support at a government with 501-1,000 employees
I would appreciate an easier way to record transactions, i.e., in the CA Customer Experience Manager (CA CEM). One difficulty I have is to identify the fields that make the transactions unique, so that APM can identify them in the probe. If they look at other transaction recording software, they can take some ideas from there as to how to simplify the process. I have a lot of arguments from the HTTP packets and also matching the fields requires a deep knowledge of the app that is being monitored. The other thing that can be improved is that the dashboard edition in the CA APM is very limited and basic. It is almost impossible to create a dashboard with some graphic complexity and the diversity of the tools is also limited. View full review »
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Pravesh Gosain
Manager at a tech services company with 10,001+ employees
It needs to work on the mobility and the digital aspects, as they are currently getting merged in today’s scenario. View full review »
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Greg Burkhead
Technical Advisor at a logistics company with 51-200 employees
The GUI feels sort of archaic. It doesn't have a modern look and feel to it. I'm looking forward to some of the stuff on the new version that automatically maps the topology. We're just getting started with the tool in my group, so we're not actually utilizing it yet. View full review »
Anonymous avatar x60
KevinMartin
Sr. Manager, Infrastructure Capability at a comms service provider with 1,001-5,000 employees
The documentation on customizing instrumentation of methods and classes (derivative files) could be improved, as well as some of the documentation interfacing into other APM products (ADA, CEM, ABA). View full review »
Anonymous avatar x60
Emad Fadel
General Manager Help Desk
There are some issues, including required additional features. But we're not prepared to list them here. View full review »
Anonymous avatar x60
TeamLead896
Team Lead Global Service Monitoring at a tech services company with 501-1,000 employees
I have a hard time upgrading CA APM. When I upgrade from one version to another, everything must be done manually. If CA either had or let user create a tool to help with the upgrades, that would be a great improvement, specifically with something like a net command or automatic update. View full review »
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Telmo Sequeira Duro
IT Admin at a aerospace/defense firm with 1,001-5,000 employees
The automatic identification of business transactions need to be improved. Also, the end-user experience and the web console should be improved. View full review »
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reviewer546207
Senior Technical Specialist at a financial services firm with 1,001-5,000 employees
Deep dive analysis and performance need improvement. Introscope scalability performance lags behind for our team, which looks after 3,000 JVMs and millions of metrics. View full review »
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ProjectMgr423
Principal Consultant at a comms service provider with 1,001-5,000 employees
User interface - CA is moving towards HTML5, but still a lot is Java, old fashioned, non-customizable and not user friendly. It’s look and feel is still too technical. View full review »
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Fotis Koutsoukos
Engineer at a tech services company with 501-1,000 employees
Reporting capabilities require improvements. View full review »
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Vaibhav Jindal
Senior Application Consultant (Project Manager) at a tech vendor with 51-200 employees
* Documentation is not straight forward and it could be easier to understand and implement. * Integration with other tools. * Dashboard look needs to be more attractive and dynamic. View full review »
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Carlos Andrés Arias Ochoa
Infrastructure and Support Analyst at Suramericana
Standalone workstation interface is most of the time slow. The licensing model and the prices are above the average. View full review »
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Luke Kabamba
Sr. IT Consultant at a tech services company with 51-200 employees
Presentation and reporting should be improved. Very often, we use tools such as Kibana or Jaspersoft for dashboards and reporting on CA APM data because CA APM’s old interfaces do not reflect well in modern displays, compared to those new tools. However, we are seeing an improvement with the introduction of Team Center. We would like to see the same type of graphics in the old reporting facility. View full review »
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SeniorSeed92
Senior Service Assurance Consultant at a tech services company
It would be very helpful to have transaction insights with a more transparent configuration. If we could have user experience information without using a network tap, then the use of this feature would bring more value in more cases. View full review »
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Juan Antonio Rosario
IT Senior Manager Online Services at Produban
It does not help prioritize application performance issues at the moment, but the application and the product are working well. I would like to see a mobile application for the dashboard or the performance. View full review »
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Solution4ffe
Solution Architect at Wipro Technologies
Custom dashboards. View full review »
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Consultant467
IT Consultant at a government with 501-1,000 employees
It provides access to problems, but not to the problem analysis. You cannot track the problem to the root cause. For example, you can see that the applications have a performance bottleneck, but you can't perform a drill-down analysis into the actual code of the problem. Also, it doesn't provide dynamic analysis. This may be OK for mainframe customers, but for those with distributed systems, DynaTrace may be the better solution. View full review »
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Ferhana Siraj
Integration And Development at a energy/utilities company with 1,001-5,000 employees
The dashboards should be easier to build. View full review »
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Raphael Menezes
Middleware Specialist at a energy/utilities company with 1,001-5,000 employees
The customer experience management can be improved by making it possible to track down the user actions on a single page. I would like the tool to give me the exact path taken by my customer on my website, making it easy to understand his needs and the context of any problem that occurred during his visit. Then I wouldn’t need to ask him to run the same scenario again. View full review »
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Renato Telles Ramos
Corporate Director Product Engineer at a financial services firm with 1,001-5,000 employees
I think that the agent installation process needs to be streamlined. It could be a lot easier. In fact, it would be even better if it could be automated and allowed for remote installation. View full review »
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Shahzada Rao
Solution Architect EMS Practice at a tech consulting company with 1,001-5,000 employees
CA APM currently only supports Java- and .NET-based applications. Pega application metrics should be included in CA APM. It should also support non-Java and non-.NET applications, such as SAP, etc. View full review »
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Ryan Combe
Data Analyst at Frost Bank
I'd like some simpler dashboards; some easier reporting. Everything looks a little too technical. To show our executives, it needs to look a little nicer. View full review »
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Simon Goldburt
Sr. Project Manager at a financial services firm with 1,001-5,000 employees
We are using an old version of the product and I see a lot of improvements in the new release: better interface, and the ability to run predictive analytics. View full review »
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Karthikeyan Muthukumaran
Senior System Engineer / System Operation Analyst 2 at a tech services company with 10,001+ employees
It should be more user-friendly, especially the CEM part and the agent instrumentation. They should be easier for the customer experience. This is one of the key areas where other competitors, like AppDynamics, beat CA. View full review »
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Anand Yadav
Technical Specialist at a tech services company with 1,001-5,000 employees
It needs better documentation to help make the implementation easier. View full review »
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AnandY
Technical Specialist at a tech services company with 1,001-5,000 employees
The front-end representation should match other competitors such as AppDynamics. Earlier, there were an Android- and iOS-accessible tool for APM. That was Executive Insight, and it is discontinued now. So, I would like to have the same type of tool again for CA APM. View full review »
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LuisChaparro
Consultant information technologies
QA and production. View full review »
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Oscar Atienza
Software Architect at a consultancy with 1,001-5,000 employees
* Presentation * Integrations * Historical metrics management View full review »
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RajeshwarSingh
General Manager Sales at a tech services company with 201-500 employees
Applicare should open diagnostic features for PHP, Rails, and .Net-based applications. View full review »
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Stefan Kropp
IT Lead Architect at a manufacturing company with 1,001-5,000 employees
CA made a big step with version 10.1.0.15, so there are just very minor parts that can be improved with more web technology and more interfaces to other tools. View full review »
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Alberto Molina
System Control Center at a tech services company with 5,001-10,000 employees
Java Console uses too much memory. View full review »
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Anuranjan Kumar
Technical Consultant at a tech vendor with 501-1,000 employees
Application performance in terms of transactions is a bit slow and could be quicker. View full review »
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AnuranjanKumar
Specialist at a tech services company with 1,001-5,000 employees
Dashboards need to be improved in order to make them self-explanatory. View full review »
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HaroldoRamos
Engineer Director at a tech services company with 51-200 employees
Mobile and virtual banking: The app transaction layer is mapped with the UX. View full review »
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Consulto66ee
Consultor técnico at a tech services company with 51-200 employees
Team center can give more information. View full review »

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