HelpSystems AutoMate Competitors and Alternatives

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Read reviews of HelpSystems AutoMate competitors and alternatives

LP
Chief Technology Officer at a computer software company with 51-200 employees
Real User
An interface that is intuitive and easy to use, and it saves us time spent on manual processes

What is our primary use case?

Our use case for this solution is in the HR department. We are a company that has external consultants that perform services for other companies, and each employee has to give us reports describing their hours each month. Based on these reports, we charge the customer accordingly. We have PDF files that are scanned and sent to us by phone. These are from our employees on the customer's site, and our human resources personnel review them afterward. The reports are compared with our in-house system, the files are reviewed, and the hours are approved. Once this is complete, an invoice is sent to… more »

Pros and Cons

  • "The interface is simple, user-friendly, and very intuitive."
  • "The OCR for Hebrew text needs to be improved."

What other advice do I have?

There are third-party applications that integrate with AutoMate, although we did not have a need to use any of them. Overall, this is a pretty nice product and I really recommend it because it is very easy to use. We also save a lot of money, just with one bot. I would rate this solution an eight out of ten.
Ton Roelandse
Senior Principal @ Trexin - an Architecting Delivery Executive and Fairy Duster in Chief at a consultancy with 51-200 employees
Real User
Top 5
Good scheduling features, but there is no auto-record functionality and it needs to be more user-friendly

What is our primary use case?

We are a solution provider and this is one of the RPA products that we have evaluated for our clients. We do have experience with it because one of our clients has been using it. However, this is not the right tool for our clients and I would not be comfortable bringing it up. It is used for very rudimentary stored-procedure automation. Basically, it is for running scripts.

Pros and Cons

  • "The most valuable features for my client are timing and scheduling."
  • "They do not encrypt passwords, so this is an issue with HIPAA compliance."

What other advice do I have?

HelpSystems is a smaller company, so they are able to give their customers a lot of attention. I would say that on a small scale, this is a good low-code alternative. On the other hand, if you are looking for something more mature then it is not the right company. I would rate this solution a four out of ten.
FS
RPA Architect & RPA Product Owner at Francisco Sosa
Real User
Top 5
Affordable with good licensing and good stability

What is our primary use case?

We use the solution to automate some repetitive tasks which we execute in IT areas, such as backups, for instance. Also, we developed a systems support enterprise related to the transport industry that captures information that comes from electronic sources like Excel and other types of forms. In addition, we also make prototypes supporting the inbox and in the backend. The system looks for information that the user requests.

Pros and Cons

  • "The licensing of the product is very good. You only need to license it once and then you have it forever."
  • "The solution has a very weak knowledge base."

What other advice do I have?

We're currently using some version of release 8 or nine. I can't recall the exact version. The company I worked for was a consulting firm. I'd recommend the solution as it is it's a very good tool. If you want to try it, you can simply download it and use it contract-free for about a month. That can be expanded to maybe another 30 days if you really want to test the tool to see what it can do for you. It's very useful and easy to use. I'd work to develop a relationship with the local representative as they can answer any questions a company might have and can give some really good advice as…
FI
Business Analyst at a tech services company with 51-200 employees
Real User
Top 10
User-friendly with great no-coding functionality but needs a better user interface

What is our primary use case?

We didn't actually deploy the solution. It was basically testing the product. It was just some simple testing we were doing. We've tried downloading reports from the new RP system, using RPA, and doing some manual uploading from some PDF files into our ERP. It was just used for some super simple operations to try it out and get a feel for it.

Pros and Cons

  • "I actually quite liked the no-coding functionality."
  • "It's possible that they could use a stronger community for seeking guidance and help."

What other advice do I have?

I'm not sure which version of the solution we're using. So far, from my limited experience, I would recommend the solution to other organizations. However, based on my limited understanding of the product, as I haven't used it for too long just yet, I would rate it at a seven out of ten.
Omayra Marchany
Chief Administrative Officer at rpa total centroamerica
Real User
Top 5
Good pricing, with great Azure integration and very good forms

What is our primary use case?

With Automate, as an example, if I have a supplier that provides me with items in bulk, the bot of the system will take the bulk order and divide it into individual units for sales. If the company that supplies me also charges for transportation, the system will divide those costs among each item so that I am invoicing and charging correctly when I am selling items on an individual basis. It does this based on the rules I set up on my end. It basically takes the work of many people and automates it.

Pros and Cons

  • "The pricing is excellent. I would give them perfect marks in that regard."
  • "The technical support could be better. We suffer from language barriers, as we are in Argentina."

What other advice do I have?

We are a representative of the company. We are integrators and HelpSystems partners and we sell the platform to companies in Costa Rica, Central America, and Puerto Rico. We do the integration for clients. Therefore, we do the mapping, and we do the bots also. We are using the latest version of the solution. However, I'm not sure what the exact number is. I would advise others to have an expert that understands the solution assist in the onboarding process. The platform can be very good. It is really good. However, if you don't have experts to train your people and also to implement the…
JP
Product Manager - RPA at a security firm with 11-50 employees
Reseller
Top 5
Great technical support, with lots of features added regularly and very good scalability capabilities

What is our primary use case?

I primarily use the solution for giving the sessions to the clients and trying to get them to set up AutoMate in their organization and also help them to design and create a workflow. For example, one of our clients, for a healthcare chain, was having a lot of COVID patients coming in in 2020. Their SAP systems are on 15(16) Field information had to go on to the Department of Health site, as all the blood samples are tested in the government hospitals. There were lab technicians keeping the SAP application open and they were copying all these 15(16) Fields of 2000 patients end of the day into… more »

Pros and Cons

  • "The solution is continuously adding more integrations to help with workflows and bot and task creation."
  • "Some companies have asked for voice integration. This is likely part of the roadmap."

What other advice do I have?

We are a distributor - a value-added distributor that has the knowledge and expertise. We will combine products of HelpSystems and give to clients the tools as they require them. Many clients have more than one HelpSystems product, for example. Overall, I would rate the solution nine out of ten.
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