IBM MaaS360 Overview

IBM MaaS360 is the #5 ranked solution in our list of top Enterprise Mobility Management (EMM) tools. It is most often compared to Microsoft Intune: IBM MaaS360 vs Microsoft Intune

What is IBM MaaS360?

MaaS360 with Watson is the industry’s first and only cognitive unified endpoint management (UEM) platform, enabling a smarter approach for enterprises to manage and secure all endpoints plus their users, apps and content.

MaaS360 can be used to manage disparate endpoint types—including smartphones, tablets, laptops, ruggedized devices and the Internet of Things (IoT)—all from a single console.

IBM MaaS360 is also known as Fiberlink MaaS360, MaaS360.

IBM MaaS360 Buyer's Guide

Download the IBM MaaS360 Buyer's Guide including reviews and more. Updated: May 2021

IBM MaaS360 Customers

Bancroft, Garuda Indonesia

IBM MaaS360 Video

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Manager of Strategic Products Sales at a tech services company with 1-10 employees
Reseller
Provides good security, but features for laptop management could be improved

Pros and Cons

  • "Mobile Device Management, Secure Productivity Suite, and document management are valuable features."

    What other advice do I have?

    For security, it is good. But at times it's quite slow, like when I access through the portal. And when we change policies, sometimes that takes a long time.
    EL
    Soporte a ventas at Blue IT
    User
    Reduced the number of support incidents by limiting users' access to device configurations

    What is our primary use case?

    I participated in the implementation of MaaS360 for around 300 Android and iOS devices, for which different restrictions and security profiles were required. MaaS360 helped us to have the console ready in less than 10 minutes and start enrolling devices immediately. The process did not take more than two days. The graphic, friendly interface allowed us to start without almost any support from the manufacturer.

    Pros and Cons

    • "​The graphic, friendly interface allowed us to start without almost any ​support from the manufacturer.​​​"
    • "It can change policies based on geolocation or schedules."
    • "It helped us reduce the number of support incidents by limiting users' access to device configurations."
    • "It allows us to have an updated inventory of all the devices in real-time with the ability to add personalized information."
    • "They should allow for the building of custom reports with graphics."
    • "It would be ideal to add support for the distribution of windows.exe applications."
    Learn what your peers think about IBM MaaS360. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
    502,275 professionals have used our research since 2012.
    Independant IT Consultant with 501-1,000 employees
    Real User
    Top 20Leaderboard
    ​Even if you're thinking about the on-premise installation, try the cloud solution first

    What is our primary use case?

    Implementing security politics on all mobile devices, and quick solve inventory tasks. Secondary case is significant reduce of first device initial configuration costs.

    Pros and Cons

    • "Mobile Device Configuration with policy applying: This significantly reduces time of device configuration."
    • "Can be added process of export/import environment configuration to simplify any migration processes."

    What other advice do I have?

    Even if you're thinking about the on-premise installation, try the cloud solution first.
    Helpdesk Operator at a engineering company with 1,001-5,000 employees
    Vendor
    Built-in inventory manager has made it easier to track devices and to measure data usage, but it could use more flexibility on user management, e.g. deleting users and editing corporate identifier.

    What other advice do I have?

    I thinks this is a great tool for any field service support team. It's easy to deploy on devices and support to end users. App deployment:
    IT Specialist at a comms service provider with 51-200 employees
    Vendor
    It gives us the ability to selectively wipe corporate data from employee mobile BYOD, with no impact to their personal data.

    What other advice do I have?

    As mentioned previously be diligent about renewals, and adjusting the licenses if required. The solution has the ability to both require enrollment (control), and/or allow users to set up their exchange settings to connect to the corporate email without control (just monitoring device access to Exchange). If you want to ensure that users register their devices, then turn on the setting to block devices unless they are registered. We overlooked this setting and as a result, users were adding their 2nd or 3rd mobile device to out Exchange without controlling the device. If you don't implement…
    Network Engineer at a legal firm with 1,001-5,000 employees
    Vendor
    BYOD users are required to register before we allow connection, but while our setup was pretty vanilla, we had a few minor issues with the deployment.

    What other advice do I have?

    Overall the platform works as advertised and was set up with a minimum degree of difficulty.
    Senior Systems Analyst at a consultancy with 501-1,000 employees
    Consultant
    It's given us complete control of devices allowed to receive company data, but I'd like to see one-click app distribution to a single device or user.

    What other advice do I have?

    We are very pleased with the Maas360 product and plan to continue use as our company grows.
    President at a comms service provider with 51-200 employees
    Vendor
    We've been able to meet federal compliance standards with this solution, but you should spend time planning and understanding classes of service for your company.

    What other advice do I have?

    Spend time planning and understanding classes of service for your company, what levels of restrictions and capabilities.
    Network Administrator at a healthcare company with 501-1,000 employees
    Vendor
    Fiberlink's Maas360 used to be one of the top MDM solutions, but now there are better rated options.
    Help Desk Support Account Admin. at a financial services firm with 501-1,000 employees
    Real User
    Capability to remotely assist in device & passcode unlocks makes support easier. Certificate install could be smoother.

    What other advice do I have?

    Give it a try and test it in your environment. We've had practically no issues with MaaS360 that haven't started from our end first. It is very easy to create new security policies and many ways to restrict devices.