Pega BPM Room for Improvement

Finana445
Financial Analyst at a tech services company with 1-10 employees
In terms of improvement, we would see a benefit in Pega having better availability on the cloud side. Their presence on the cloud is not as strong as their competitors. Pega and the partners both have needs to enhance their cloud footprint compared to what it is now. There is room for improvement with RPA as well (Robotic Process Automation) to automatically take action for users. View full review »
Mallik Kesavaraju
Associate Director at a tech services company with 10,001+ employees
The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother. Also they need to come up with licensing options. Right now they do have a cloud-based option, but the cloud prices I've seen are much more expensive compared to competing products. View full review »
Oleksii Prokopovych
PRPC Developer at a tech services company with 1,001-5,000 employees
What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works. For example, some way for the Pega out of the box tools to support UGS. That would be very wise. My issue is that the UI is hard to see in some small details. You can't do fast work with it all the time. Sometimes a customer has some requirements that you go outside of this box. It gives you the Pegs UI tool which has some limitations about styling and customizing the UI. For some customers, it meets their requirements and for some, it doesn't. That's my view for organizational use. Maybe they could provide better technical support. When you are trying to do some minor attachments, you shouldn't be required to use the UI. However, you can just use the solutions that are already in there. View full review »
Find out what your peers are saying about Pega, Appian, camunda and others in Business Process Management. Updated: October 2019.
372,185 professionals have used our research since 2012.
MikhailLyubimov
Managing Director, Intelligent Automation Practice, Business Consulting at a tech vendor with 10,001+ employees
Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved. The RPA also needs improvement. Pega has its own RPA, via an acquisition a couple of years ago. They bought OpenSpan and tried to rewrite it to Pega's platform. It still has some gaps. For example, they have no machine learning. If they want to be more mature in the market, they probably need to consider working on improving that. View full review »
AlokPillai
Functional Consultant at a financial services firm with 10,001+ employees
The unit testing needs to improve, as well as the user interface. In coming releases, I would like to see something in Artificial Intelligence (AI) and Machine Learning (ML). View full review »
reviewer1050882
System Architect at a tech vendor with 10,001+ employees
The solution could use more plugins. The pricing model needs to be improved. Right now, it's too expensive. View full review »
Brent Reed
Founder at Tactec Strategic Solutions Inc.
Pega Cloud early adoption and use for cross enterprise capability was new to many. The early adoption meant version 2.0 of their cloud service may require refactoring and redesign of some services. View full review »
Find out what your peers are saying about Pega, Appian, camunda and others in Business Process Management. Updated: October 2019.
372,185 professionals have used our research since 2012.
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