Pega BPM Review

Easy integration through API and web services leads to faster deployment and better efficiency


What is our primary use case?

Our primary use case for this solution is for case management systems.

How has it helped my organization?

This product makes it easier to connect to multiple applications because integration through API or web services is very easy. That is one thing that has helped. The development time is very quick.

What is most valuable?

The most valuable features are case management and integration services.

What needs improvement?

The unit testing needs to improve, as well as the user interface.

In coming releases, I would like to see something in Artificial Intelligence (AI) and Machine Learning (ML).

For how long have I used the solution?

Four years.

What do I think about the stability of the solution?

This solution is quite stable. We deploy applications every month, generally to production, so we see that the product is quite stable, with no complexities. Overall, we're happy with the stability.

What do I think about the scalability of the solution?

The scalability is good. In some areas, we had some trouble, but I think it was the way it was designed and not the product itself. So, we feel that it is good.

How are customer service and technical support?

The technical support is quite good. They come back very soon, so we're happy with the support.

If you previously used a different solution, which one did you use and why did you switch?

We did not use another solution prior to this one, so we started with Pega.

How was the initial setup?

The initial setup for this solution is straightforward and not very complex.

The time for deployment depends on the complexity of the application.

What about the implementation team?

We handled the implementation in-house and have people with experience in Pega.

What was our ROI?

I cannot share the financial details, but what I can see is that the users are happy because they get the solutions faster. That, for me, is a big benefit because I can show my product to the customer quicker than with any other solution. It makes me more efficient.

What's my experience with pricing, setup cost, and licensing?

The licensing fees are based on the number of users.

Which other solutions did I evaluate?

I don't think that we evaluated other solutions. We were happy with what the tool was offering and chose it.

What other advice do I have?

This product is pretty easy to work with. Sometimes you need experts, and it can be difficult to find Pega experts. Otherwise, it's a good tool to work with.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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